Sub-Saharan AfricaKardex VCA Pty Ltd is seeking a motivated self-starter to join our Sub-Saharan AfricaAustralia and New Zealand Life Cycle Service Team in the role of Field Service EngineerSub-Saharan AfricaSub-Saharan Africa, which will be remotely based in Adelaide. This is a Full Time Position, which reports to the Director Life Cycle Service, Australia.Sub-Saharan Africa

Sub-Saharan AfricaPurpose of the role:Sub-Saharan Africa

Sub-Saharan AfricaAs Field Service Engineer, this role is responsible for the entire range of on site and/or remote services for mechanics, mechatronics and controls such as servicing, troubleshooting including interfaced to connected other equipment, controls software update and modification services. He/she also serves as a brand ambassador by replicating the core values of Kardex Remstar in every interaction with customers and colleagues.Sub-Saharan Africa

Sub-Saharan AfricaYour responsibilities:Sub-Saharan Africa

Sub-Saharan AfricaService requests:Sub-Saharan Africa

• Sub-Saharan AfricaInstall, commission and service Kardex Automated Storage and Retrieval Systems.Sub-Saharan Africa
• Sub-Saharan AfricaProvide an excellent level of customer service in accordance with established policy.Sub-Saharan Africa
• Sub-Saharan AfricaDeliver basic levels of customer product training.Sub-Saharan Africa
• Sub-Saharan AfricaCommunicate effectively with Customers and the line management at prescribed intervals.Sub-Saharan Africa
• Sub-Saharan AfricaAccurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.Sub-Saharan Africa
• Sub-Saharan AfricaRespond to customer service requests as directed by the line management.Sub-Saharan Africa
• Sub-Saharan AfricaWork with minimum supervision, maintaining appropriate communication at all times.Sub-Saharan Africa
• Sub-Saharan AfricaAid and assist fellow workers as and when required.Sub-Saharan Africa

Sub-Saharan AfricaProblem Resolution:Sub-Saharan Africa

• Sub-Saharan AfricaDeal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.Sub-Saharan Africa
• Sub-Saharan AfricaProvide first and second line trouble shooting and removal of root cause of faults.Sub-Saharan Africa
• Sub-Saharan AfricaEscalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.Sub-Saharan Africa
• Sub-Saharan AfricaMake contributions to the ongoing development of the team and overall service performance.Sub-Saharan Africa

Sub-Saharan AfricaQuality/Health & Safety:Sub-Saharan Africa

• Sub-Saharan AfricaEnsure that all personal PPE is maintained as required and inspected at required intervals.Sub-Saharan Africa
• Sub-Saharan AfricaWork within agreed quality and health and safety standards.Sub-Saharan Africa

Sub-Saharan AfricaDatabase/inventorySub-Saharan Africa

• Sub-Saharan AfricaEnsure data is managed and provided accurately.Sub-Saharan Africa
• Sub-Saharan AfricaAchieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.Sub-Saharan Africa

Sub-Saharan AfricaYour profile:Sub-Saharan Africa

• Sub-Saharan AfricaEducation: Diploma/Degree in Electrical/Mechanical/Electrical Engineering or related Technical Studies.Sub-Saharan Africa
• Sub-Saharan AfricaWork Experience:Sub-Saharan Africa
• Sub-Saharan AfricaMinimum 7-10 years of experience with last 5 years in field Service, handling high Capex nature equipment.Sub-Saharan Africa
• Sub-Saharan AfricaPossess good knowledge in warehouse automation, both application and processes, including software systems. Understands application of ASRS, Automation, Robotics, AGV, AMR, VLM and/or conveyor systems in the end-users’ warehousing environment.Sub-Saharan Africa
• Sub-Saharan AfricaHave good commercial acumen, able to interact with customer on business contract and modernisation. A trusted Advisor nature.Sub-Saharan Africa
• Sub-Saharan AfricaSkills: Working knowledge in Electrical and IT networking, comfortable with computers and software.Sub-Saharan Africa
• Sub-Saharan AfricaPhysical requirement: Fit for heavy lifting taskSub-Saharan Africa
• Sub-Saharan AfricaLanguage: English – fluent (both spoken and written).Sub-Saharan Africa
• Sub-Saharan AfricaTravel: High, in country. Possess a Car and Driver's licence.Sub-Saharan Africa

Sub-Saharan AfricaBehaviours required to perform this role:Sub-Saharan Africa

• Sub-Saharan AfricaAble to extract diagnostic data in order to ascertain root cause of reported fault.Sub-Saharan Africa
• Sub-Saharan AfricaLogical and forward thinking when carrying out Routine Maintenance.Sub-Saharan Africa
• Sub-Saharan AfricaLogical approach to fault analysis/problems.Sub-Saharan Africa
• Sub-Saharan AfricaAble to follow laid down procedures and policies.Sub-Saharan Africa
• Sub-Saharan AfricaAble to evaluate situations and respond appropriately.Sub-Saharan Africa
• Sub-Saharan AfricaSelf-motivated, self-disciplined and maintain positive attitude.Sub-Saharan Africa
• Sub-Saharan AfricaAble to cope with varying levels of stress and pressure.Sub-Saharan Africa
• Sub-Saharan AfricaAble to make decisions/judgements.Sub-Saharan Africa
• Sub-Saharan AfricaAble to work beyond working hours if required (on weekends and public holidays).Sub-Saharan Africa

Sub-Saharan AfricaOther skills/competences/qualifications:Sub-Saharan Africa

• Sub-Saharan AfricaService-minded.Sub-Saharan Africa
• Sub-Saharan AfricaCustomer oriented.Sub-Saharan Africa
• Sub-Saharan AfricaStructured, independent and self-organized.Sub-Saharan Africa
• Sub-Saharan AfricaCommunicative.Sub-Saharan Africa
• Sub-Saharan AfricaFlexible and accommodating.Sub-Saharan Africa
• Sub-Saharan AfricaInterpersonal skills.Sub-Saharan Africa
• Sub-Saharan AfricaPersonal effectiveness.Sub-Saharan Africa