The Project Coordinator will work with Nivi Impact customers in India–primarily NGOs and private sector healthcare delivery organizations–to help them realize value from askNivi, in the form of better awareness of services and products they offer, and improved health outcomes. This person will work closely with Nivi’s global team to manage existing relationships, build scalable strategies and tools to support implementation of outreach campaigns, and ensure overall customer satisfaction.

Job Functions

• Establish clear goals that Nivi can help a customer to achieve within a well defined framework of what Nivi does and does not offer by
• Creating user journeys on askNivi for each customer that helps them engage with and drive health outcomes for the patient populations they serve
• Creating benchmarks to work against through research of industry and experience with prior customers
• Establish and execute an onboarding process for customers with focus on customer centricity. This will entail -
• Setting up and documenting onboarding processes for every customer that include defining marketing campaigns, user journeys in askNivi, and analytics funnels for marketing campaigns and user journeys
• Building a strong understanding of products and services offered by the customer, including their systems and context in order to facilitate smooth integration into askNivi
• Manage the overall experience of the platform for customers through an operating model that -
• Tracks and optimizes execution of marketing campaigns across internal and external marketing teams
• Tracks and optimizes user journeys on a month over month basis
• Contributes to the growth and learning of using the platform in the customer’s context through regular delivery of actionable insights that the customer can use to meet their organizational objectives
• Enables communication of value delivered on a regular basis to customers as well as the Nivi team for better customer management
• Allows for troubleshooting in real-time without requiring internal resources, yet also enables feedback to the product teams for incremental improvements to the productCreates clear feedback loops to internal product & business teams to allow -
• The product team to continually enhance functionality based on real world use cases
• The business team to upsell existing customers, and use documented case studies to sell to new customers

Reporting

This position reports to the Client Solutions Lead, and will regularly engage with the product and marketing teams.