About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Position Summary

The role of the Sr. Support Engineer - SAP BW/BOBJ Korean speaking is to provide exceptional remote-based support for mission-critical SAP Business Warehouse and Business Objects applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of SAP Business Warehouse and SAP Business Objects for our global clients. The role of the Senior SAP Support Engineer Business Warehouse / Business Objects requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP Business warehouse and SAP Business Objects applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for SAP Business warehouse and SAP Business Objects
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage several key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
  
  

Education

• Bachelor Degree in Computer Science or related field or equivalent experience
  
  

Location

• Remote S Korea is preferred, or remote APAC at least
  
  

Experience

• 10+ Years relevant SAP BW and Business Objects experience
• Very strong experience in all aspects of BW/BOBJ Administration
• Experience in SAP BO XI 3.x and 4.0+ architecture and features including Web BI and BODS
• Experience in SAP BW3.x, BW 7.x, BW/Hana architecture and features
• Administration experience in CMC setting up user security and profiles in a multi-Client hosted environment
• Administration experience in BW process chains, BEX Analyzer, Open Hub and object transports
• Experience in maintaining multiple instances of SAP BW / Business Objects environment
• Experience in Client hosted environment and all aspects of Administration. - Life Cycle Manager Experience within Business Objects
• Security Administration experience
• Experience in Business Views, Universes, Network Troubleshooting techniques, Scripting (BAT, Java)
• Hands-on Experience in performing Business Objects upgrades and patching
• 5+ years direct support of application end-users in a Corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP 4.x and ECC, S/4 Hana including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules
• Experience in BOFC, BPC, Hana data modeling is an advantage.
  
  

Company Description:

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts on six continents for over 350 charities.
  

Accelerating Company Growth

• Founded in 2005
• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including 180 Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• U.S. and international recognition for industry leadership and philanthropic efforts. See our awards and recognitions here: https://www.riministreet.com/company/awards/
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.