Braintrust · APJ, · Remote
About the job
Job Description
What Skills & Abilities Are Needed?
What Skills & Abilities Are Needed?
- Be naturally curious with good troubleshooting skills, continue to ask why until you get to the root cause, and continue to tackle the problem from different angles until a solution is found. You should be comfortable figuring it out independently, even if you have never seen a particular issue before. Good instincts and research skills are helpful here.
- Be focused on providing the highest quality customer experience.
- Work independently or in teams, manage a full schedule, and seek new tasks with minimal oversight.
- Have strong interpersonal English-based communication skills via oral and written means.
- Have strong attention to detail and follow through on all work without management follow-up.
- Be an avid learner and continuously engage with new and existing technologies.
- Focus on providing the highest quality customer support experience.
- Possess a strong work ethic, sense of urgency, and enthusiasm.
- This is an expert-level position for candidates with a bachelor’s degree or relevant experience.
- 10 years of prior IT support experience in field service, project management, or network administration positions.
- Having prior customer service positions is helpful.
- Having prior experience at an MSP is helpful.
- Relevant hardware, software, and technology vendor certifications like CompTIA, Fortinet NSE, and Microsoft are a plus.
- Scripting skills are required, with a significant emphasis on PowerShell.
- Strong understanding of network security design and implementation principles is required.
- Active Directory administration skills are required.
- Microsoft 365 administration skills are required.
- Understanding of networking used in small businesses.
- Experience with using and supporting workstation-based Windows, macOS, and Unix/Linux-based operating systems.
- Experience with cloud-based business-grade applications and productivity platforms.
- Have a fundamental understanding of a wide array of technologies. At a minimum, you will be asked to work with the following technologies: Traditional and Azure Active Directory, DNS, DHCP, RAID, Routers, VLAN’s, SSL VPN, IPSEC VPN’s, Group Policy, Azure, AWS, Office 365, SMTP, RDP, and a wide array of data backup software and hardware.
