Do you have experience working in contact centre? Are you looking for a fully remote role?

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients worldwide, our connected healthcare operations platform combines software and trusted services to empower organisations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organisational leadership the contextualised data they need to make better-informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, the Middle East, Australia, Canada, and the United States. Our strategy is fuelled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing-leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

Job Purpose

As a Specialist Service Coordinator you will work close with NHS to coordinate and manage patients and professionals through defined pathways to enable patients to see the right person, at the right time and in the right place. You will provide a central point for all referrals/information/advice for Adult and Paediatric Critical Care.

Key Responsibilities

• Act as a point of contact for incoming referrals, communicating with all relevant personnel in the process.
• Receiving and dealing with calls, e-referrals, emails and queries from patients and professionals and handling these as required, in order to coordinate patient care according to agreed pathways (urgent & non-urgent).
• Organise and coordinate a range of activities between different organisations to prevent acute admission and to facilitate discharge in line with agreed protocols
• Making outbound calls to patients and professionals in order to coordinate patient care according to agreed pathways and service agreements.
• Establish and maintain effective communication with various individuals and groups.
• Ensure that data is kept secure and maintain the confidentiality of staff and patients at all times.
• Contribute to the databases for patients, updating records and contributing to the collection of data for audit and research purposes.
• Working flexible shifts over 7 days, 365 days a year
  
  
  

Experience/Knowledge/Competencies You Will Need

• Previous experience working in contact centre
• Exceptional communication skills
• Adept at conveying complex and sensitive information with poise and clarity, even in high-pressure and demanding environments.
• Advanced listening and facilitative skills across a diverse range of calls, some of which will be highly challenging and emotive.
• High levels of concentration when making and receiving calls whilst accurately recording outcomes onto the computer.
  
  
  

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.