About the job
About Shopify
Shopify is innovating faster than any other commerce stack. We put independence within reach for anyone with a dream to start a business. We transform enteprises and work with some of the world's biggest names and brands who are pushing the limits — and expect us to, too.
While millions of merchants in over 175 countries already use Shopify, the remaining opportunity is vat. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
Job Description
The Facility Operations Manager will play a critical role as the day-to-day manager of Shopify Rebellion’s new LA headquarters. As the primary on-site contact, you will coordinate all facets of our esports training facility, providing support to players, staff, and visitors. Reporting to the Business Operations Lead, you will support in shaping and developing this newly established space. This role is based in Los Angeles with the expectation that you will work primarily at the Shopify Rebellion facility.
What you will do:
Shopify is innovating faster than any other commerce stack. We put independence within reach for anyone with a dream to start a business. We transform enteprises and work with some of the world's biggest names and brands who are pushing the limits — and expect us to, too.
While millions of merchants in over 175 countries already use Shopify, the remaining opportunity is vat. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
Job Description
The Facility Operations Manager will play a critical role as the day-to-day manager of Shopify Rebellion’s new LA headquarters. As the primary on-site contact, you will coordinate all facets of our esports training facility, providing support to players, staff, and visitors. Reporting to the Business Operations Lead, you will support in shaping and developing this newly established space. This role is based in Los Angeles with the expectation that you will work primarily at the Shopify Rebellion facility.
What you will do:
- Coordinate all on-site operations at Rebellion’s LA facility, overseeing multiple tasks simultaneously.
- Support Rebellion Team Manager and Player requests, including onboarding, travel and housing, and individual player needs.
- Own and cultivate relationships with vendors, including construction, culinary, and technical support, and ensure timely delivery of all services.
- Communicate established Shopify processes and policies with external guests and vendors. This includes invoicing, legal, and on-site rules of engagement.
- Manage upkeep of on-site merchandise program, storage, and technology.
- Ensure on-site hardware is optimized for Rebellion’s training and competing, prioritizing knowledge of team schedules as they relate to space occupancy
- Regularly report project status, and communicate facility deficiencies and areas for improvement with Business Operations Lead.
- Occasional off-site work in support of the space or our broader program
- Background in facilities, office, or event management.
- Experience managing relationships with vendors across industries.
- Organizational skills with the ability to manage multiple tasks at once.
- Problem-solving skills with the ability to identify and solve problems as they arise.
- Adaptability to handle unexpected situations.
- Excellent interpersonal communication skills to provide professional support and maintain strong relationships.
- Team management experience fostering a positive work environment.
- Understanding of the esports industry and its unique requirements.
- A passion for esports and a strong commitment to the success of a team.
- Valid Driver’s License and Passport required.
- Prior experience in the esports industry
- Experience in merchandising, retail, or customer service
- Familiarity with Google Workspace
