About Our Client

Our Client is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with our client who is growing fast and looking for remarkable people to help build a world-class organization.

About The Role

We are seeking a strategic and experienced Senior Director of Operations to join our team and drive our revenue growth initiatives. The ideal candidate will be a seasoned professional with a strong background in revenue operations, business operations, data analysis, revenue systems, and cross-functional collaboration. This role will be instrumental in developing and implementing strategic initiatives to optimize our revenue processes, maximize efficiency, and enhance the overall customer experience.

Primary duties

• Develop and execute strategies to optimize the end-to-end revenue cycle, from lead generation to customer retention, with a focus on scalability and efficiency.
• Lead and mentor a team responsible for sales operations, customer success operations, marketing operations, and business operations
• Collaborate closely with Sales, Marketing, Customer Success, and Finance teams to align revenue operations with overall business objectives.
• Analyze sales performance metrics, revenue trends, and customer behavior to identify opportunities for growth and improvement.
• Drive the implementation and optimization of revenue management systems and tools to streamline processes and enhance productivity.
• Develop and maintain robust reporting and forecasting mechanisms to provide actionable insights to the executive team.
• Support bi-annual financial planning cycles and quarterly go-to-market goal setting, owning all revenue forecasting and ongoing administration of sales compensation/commissions.
• Establish and monitor key performance indicators (KPIs) to track progress towards revenue targets and operational goals.
• Lead cross-functional initiatives to improve sales efficiency, enhance customer satisfaction, and drive revenue growth.
• Leveraging qualitative and quantitative insights, analyze and monitor performance against goals to provide transparency to stakeholders and influence both product roadmaps and go-to-market plans
• Consistently and proactively communicate, enable, and govern existing and new processes impacting revenue organizations, customers, and cross-functional partners
• Stay informed about industry trends, market dynamics, and best practices in revenue operations to continuously innovate and optimize our approach.

What We’ll Love About You

• 8+ years of experience in revenue operations in the SaaS or E-commerce industry, with 1+ year of management consulting experience preferred
• High emotional intelligence
• Experience optimizing revenue processes via process engineering, software, and tools, such as Salesforce, Gong, Hubspot, Vitally, and Outreach
• Exceptional communication, project management, collaboration, and influencing skills with the ability to prepare thoroughly for critical questions
• Proactively analyze, recommend improvements, and communicate the efficiency and effectiveness of revenue operations to the senior leadership team
• Strong quantitative and qualitative analytical skills
• Experience managing complex projects with multiple stakeholders
• Detail-oriented and organized - particularly in the context of building complicated business systems and analyzing downstream impact and scalability
• Experience leading and developing high-performing teams in a fast-paced and dynamic environment
• Strategic mindset with the ability to think critically, solve problems, and drive results
• Passion for innovation, continuous improvement, and delivering exceptional customer value
• Openness and responsiveness to feedback

What You’ll Love About Us

• Salary range of USD $195,000 - $215,000 base plus generous variable compensation and significant equity
• High growth company - plenty of room for you to directly impact the organization and grow your career!
• Work from home (or wherever. Fully remote company.
• Fun - passionate and enjoyable work environment
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Comprehensive health, dental, vision insurance