Bitget are a top-tier digital assets exchange platform with over 50 countries' global footprints, and aim to be the portal that transcends Web2 and Web3, connects CeFi and DeFi, and bridges the vast web of crypto.

• Top 1 platform for copy trading globally
• Top 5 derivatives trading globally
• 8+ million registered users
• 1K+ employees in over 38 countries
• Provide stable security of A+ ranking for 12 SSL indicators
• Proof of Reserves - guarantees 100% of users' assets in reserves

Job Responsibilities

• Investigate each case and respond to customer promptly and professionally through email, Telegram, and other communication channels, provide 24/7 hours service to customers.
• Broad understanding of P2P and have a general sense of risk awareness. Risk conscious with the emphasis on sensitive data sharing.
• Collaborate with the team to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements

• Fluent in English and Hindi
• Excellent written and verbal communication skills.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work under pressure and collaboratively within a team.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology is a plus.
• Passionate for CS job.