Process complex weekly payrolls for various employee groups, ensuring timeliness, accuracy, cost effectiveness, and compliance with collective bargaining agreements and regulations. Consistently deliver top-notch internal customer service. Communicate regularly with managers and timekeepers and answer employee questions. Perform research and analysis related to labor expenses. Assist with various financial and accounting reviews and reconciliations.
Primary Responsibilities
Process complex weekly payrolls for various employee groups, ensuring timeliness, accuracy, and compliance with collective bargaining agreements and regulations
Enter data for new and existing employees
Assist with payroll-related research and analysis
Assist employees with payroll-related questions and issues, demonstrating customer service excellence
Answer inquiries on unemployment claims, employment verifications, workers’ compensation, mortgage and loan applications
Maintain paid time off records for assigned employee groups
Investigate and resolve payroll discrepancies, in accordance with regulations
Maintain in-depth knowledge of payroll-related regulations and high degree of familiarity with collective bargaining agreements and non-contractual pay practices
Provide general administrative support, including answering phones, handling walk-in traffic, and filing, as necessary
Participate in the preparation of Payroll and Finance mailings to employees
Provide accounting support for Finance Department including documentation review and financial analyses and reconciliations
Assist in the follow-up and reissuance of uncashed checks
Coordinate securely gathering banking information and setting up electronic payments, and fielding questions regarding and resolving issues with returned payments
Assistance with other finance and accounting department tasks on a partial weekly basis
Other duties as assigned
Skills and Qualifications
High school diploma or equivalent education required. Bachelor’s degree preferred.
Excellent mathematical skills.
Proficiency with Microsoft Office (in particular, strong Excel skills).
Minimum of one year payroll experience.
Prior experience in a union environment preferred.
Excellent oral and written communication skills.
Top-notch customer service skills.
Excellent organization skills and attention to detail.
Opera knowledge, appreciation for the arts, and language skills a plus.
Physical Demands
Must be able to work well in a high-pressure/fast-paced environment
Must be able to deal with a variety of personality types
Must be able to learn and adapt to a changing work environment
Must be able to handle confidential information with the utmost discretion
Must be able to work successfully both independently and as part of a team
Regularly required to sit, talk, and hear
Frequently required to use repetitive hand motion and to stand, walk, reach, bend
Occasionally required to lift up to 20 pounds
Must be able to work in person at the Opera House office a minimum of four days a week
Additional Information
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
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