Associate, Application Support Engineer, Institutional Banking Group Technology, Group Technology presso DBS Bank

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EResponsibilities:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupport 24x7 Critical Applications serving external customers/ partner in countries Singapore, China, Hong Kong, Indonesia, India, Taiwan%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EResponsible for ensuring system availability 24x7 meet regulatory requirement of 99.9% availability.%26nbsp; Perform system recovery in the event of system incapacity or outages.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupport Channels and Gateway systems for corporate customers.%26nbsp; Will be SME for payment products and different API workflows for daily production operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMust be familiar with Incident Management, Problem Management, Change Management practices and implement with least guidance%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure mandatory annual regulatory and compliance requirements are completed without any delays. Manage Audit and resiliency reviews.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure SOP documents are created, reviewed and updated regularly.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EIncident Management including investigation, recovery of the service, root cause analysis and follow-up to close corrective/ preventive actions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EResponsible for strong change governance implementation.%26nbsp; Review all the application changes before production deployment. Ensure detailed verification post production implementation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure all the tickets are acknowledged and resolved as per the SLA.%26nbsp;%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EIdentify automation opportunities to reduce manual toil and risk of manual errors. Automate to Improve Incident detection time (MTTD) and system recovery time (MTTR)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWork with customers for PGP Keys and Certificate renewals%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure adherence to banking compliance and IT Security Standards.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECoach the staff on technical domain, business domain, and DBS process related to change/ risk governance%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EManage duty rotation, aligning to different country business hours to enable longer coverage of support to the business.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWork with Product Business teams, Infrastructure teams, Application development teams and Group Communications during change implementation, incident recovery and post recovery activities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EOther tasks as required by the Application Manager%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l1 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ERequirements:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EBachelor’s degree or Diploma in Information Technology, Computer Science, Business, or related field.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E2+ years of dedicated experience in a technology-focused environment, with exposure to either project delivery or production support.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-bidi-font-family:%26quot;Open Sans%26quot;;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EAble to%26nbsp;%3Cstrong%3Eperform 24x7%3C/strong%3E%26nbsp;operational support including%26nbsp;%3Cstrong%3EWeekends%26nbsp;%3C/strong%3Eand%26nbsp;%3Cstrong%3Epublic holidays%3C/strong%3E%26nbsp;when required%3C/span%3E%3C/span%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExpertise on Linux, MQ, HTTPS, Database, C:D, TWS, connectivity to Service layer%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMust be hands-on with Linux and Database (MariaDB/ Oracle/ MS SQL Server)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFamiliarity with software development methodologies (Agile Scrum/Kanban preferred, Waterfall), and an understanding of the project lifecycle.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong analytical and problem-solving skills with the ability to break down complex problems into manageable components and identify dependencies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExcellent written and verbal communication skills, ability to articulate technical concepts to non-technical stakeholders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to work effectively with technical and non-technical stakeholders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProactive and able to work under pressure, strong problem-solving skills and positive “can do” attitude.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProficiency with JIRA, Confluence, or similar tools a plus.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProficiency with bank internal Change Management Tools is a plus (ITSM).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETechnical aptitude to understand system integrations is preferred but not required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22mso-list:l0 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EKnowledge of or experience in API or H2H integrations is a plus.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E Candidarsi ora