Loss Recovery Officer presso Flexigroup

The flexicommercial culture is fast-paced and high-achieving and it is imperative that the Loss Recovery Officer brings a dynamic and can-do approach to the business.

The Collections team is part of the Credit & Risk team at flexicommercial and is responsible for managing the end-to-end credit life cycle of our customers.

The role is suited to someone who is flexible, pro-active and can multi-task, and who can operate and manage effectively, with a sense of urgency, and in line with organisation’s business priorities and goals.

flexicommercial operates with a relatively lean, flat organisational structure and all staff are required to take end-to-end responsibility of their area of focus. They must also be a team player, quick to learn, and be able to take on additional and/or different tasks as required.

What's so exciting about this role?

The purpose of this role is to attempt all relevant tasks to recover amounts from written-off contracts by executing targeted recovery strategies. This role involves direct communication with customers, guarantors, brokers, lawyers, insolvency practitioners and includes but not limited to, thorough but timely location investigations, repossession, litigation recommendation and managing payment arrangements via the Collect platform.

What Does An Average Day Look Like?

No day is average at humm but here’s an idea of what you can expect to do in this role:

• Manage a portfolio of written-off contracts with a focus on recovery and resolution.
• Initiate and manage communications via letters, SMS, and email to customers and guarantors.
• Perform operator tasks including account updates, documentation handling, and system actions.
• Create and manage payment arrangements using the Collect platform.
• Access and review broker information relevant to recovery cases.
• Review and utilise historical actions and communications.
• Recommend accounts for legal action or closure based on recovery potential.
• Maintain accurate and detailed records of all recovery actions and outcomes.
• Provide regular reporting and insights on recovery performance and trends.
• Ensure compliance with internal policies and external regulatory requirements.

Who will thrive in this role?

You thrive in a fast-paced environment and will roll up your sleeves to get things done. You bring experience working in Asset Management, commercial collections and/or recoveries, ideally managing the process of renegotiation of debt or loss recovery with SMEs, Brokers, Directors or Customers.

We’re also looking for someone who brings:

• Strong written and verbal communication skills.
• Experience in collections, recoveries, in Asset finance or financial services.
• Ability to manage sensitive customer interactions with professionalism.
• Familiarity with debt recovery platforms and CRM systems.
• High attention to detail and ability to work autonomously.
• Analytical mindset with a focus on outcomes and continuous improvement.
• Understanding of the legal process
• Understanding of relevant regulatory and compliance requirements.

Working at hummgroup

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality. 

We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply.  We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.

If this sounds like the opportunity, you have been looking for then apply today!