Data & CRM Executive presso Law Business Research
Law Business Research · London, Regno Unito · Onsite
- Professional
- Ufficio in London
We are looking for a Data & CRM executive to join our data team which is responsible for maximising the efficiency and capitalising the full features and benefits of the CRM. You will be working with internal stakeholders to understand their needs and capture their requirements to optimize the CRM and its usage across the business.
Key Responsibilities
- Assist the CRM Administrator in optimizing the CRM and how it is used across the business
- Performing basic updates, such as add/delete users, and adding basic custom fields
- Scoping and testing new CRM processes, managing user licenses, creating new fields and form layouts, proactively looking for bugs and user errors, fixing any issues that may come up
- Provide a “helpdesk” service and training for the CRM to internal users when needed
- Help develop process documentation and field maps
- Review and cleansing the data in the CRM and other data sources
- Work with business stakeholders to analyse their data requirements, assess availability of data, feasibility to meet the requirements and identify 'quick win' opportunities
- Responsible for creating and distributing reports to support pipeline management, customer engagement, forecasting, ROI, performance metrics etc
- Assist with data migration projects.
Skills, Knowledge & Expertise
- Ideally degree educated or equivalent
- At least a year’s experience with CRM systems e.g. Workbooks, MS Dynamics or Salesforce
- Good understanding of databases and experience working with large data sets
- Advanced Excel skills
- SQL skills would be an advantage
- Knowledge of other data management and data presentation tools will be an advantage e.g. Qlik, Tableau, Power BI, Segment
- Analytical mindset
- Solid organisational skills.
Benefits
- 25 days holiday
- Private healthcare
- Cycle to Work scheme
- Season ticket loan
- Gym membership
- Pension
- Life Assurance.
