- Professional
- Ufficio in Hanley
We reserve the right to close this advertisement at any time if we receive suitable applications for the role.
The Enrolment officer will oversee the enrolment processes and activities across all Acorn Training skills contracts, including adult education, apprenticeships and bootcamps. This role is critical in ensuring a seamless enrolment experience for prospective learners, from initial engagement through to course admission. The Enrolment officer will be responsible for meeting enrolment targets, enhancing the learner onboarding experience, and implementing effective enrolment strategies.
The Enrolment officer will oversee the enrolment processes and activities across all Acorn Training skills contracts, including adult education, apprenticeships and bootcamps. This role is critical in ensuring a seamless enrolment experience for prospective learners, from initial engagement through to course admission. The Enrolment officer will be responsible for meeting enrolment targets, enhancing the learner onboarding experience, and implementing effective enrolment strategies.
Key Responsibilities and Key Performance Indicators
- Oversee the end-to-end enrolment process, ensuring a smooth and efficient experience for all prospective learners.
- Develop and implement robust enrolment policies and procedures.
- Ensure compliance with all relevant regulations and standards, across all contracts we deliver.
- Develop and execute engagement strategies to attract and enrol learners in line with organisational goals.
- Organise and participate in enrolment events, open days, and fairs.
- Lead, train, and manage the enrolment team, setting clear monthly performance goals and providing regular feedback.
- Foster a collaborative and high-performance culture within the team.
- Maintain accurate and up-to-date enrolment records and databases.
- Analyse enrolment data to identify trends, challenges, and opportunities.
- Prepare and present weekly reports on enrolment statistics, KPIs, and recruitment activities.
- Ensure high levels of customer service and satisfaction throughout the enrolment process.
- Handle escalated enquiries and complaints promptly and professionally.
Key Performance Indicators
- Achievement of enrolment targets and objectives per contract.
- Increase in the number of qualified applications processed.
- Conversion rate of referrals to enrolments.
- Customer satisfaction scores and feedback.
- Accuracy and timeliness of enrolment data and reports.
- Team performance and development.
Skills, Knowledge and Expertise
Qualifications
- Level 3 Diploma in business administration, customer service or marketing and communications. (essential)
- Level 2 Information, Advice and Guidance qualification (or equivalent experience) GCSE (or equivalent L2) in English Language and Mathematics (essential)
- Level 2 IT Qualification (essential)
- Level 3 Information, Advice and Guidance qualification (desirable)
- Full driving licence with access to a vehicle with business use insurance (desirable)
Experience
- Proven experience in enrolment management or learner recruitment, preferably within the education or training sector. (essential)
- Experience in managing and leading a team. (essential)
- Experience of working with a wide range of individuals, managing different needs and actively promoting a service or product. (essential)
- Experience working in a targeted environment. (essential)
- Experience of providing excellent customer service. (essential)
- Experience with CRM systems and data analysis. (desirable)
Knowledge
- Strong understanding of the enrolment processes and best practices. (essential)
- Knowledge of the adult education system, including different levels of education and qualifications. (essential)
- Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (essential)
- Knowledge and understanding of safe and healthy working practices. (essential)
- Understand and be able to demonstrate a commitment to Equal Opportunities and Diversity. (essential)
- Good knowledge of local labour market and of local partners/stakeholders (desirable)
Skills - Excellent interpersonal and communication skills. (essential)
- Ability to work under pressure and meet tight deadlines. (essential)
- Strong organisational and time-management skills. (essential)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). (essential)
- Highly motivated and results-oriented. Strong problem-solving and decision-making abilities. (essential)
- Ability to work independently and as part of a team. Attention to detail and a commitment to quality. (essential)
- Marketing and promotional skills (desirable)
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
#Please get in contact with [email protected] to discuss alternative options you may require, or alternative application methods
