Hybrid Custom Shop Sales & Service Associate presso RTIC Outdoors

Who We Are…

RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there’s always time for great friends and great outdoor moments–with great gear you can count on. That’s why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!

The Custom Shop Sales & Service Associate is a high-impact, entry-level hybrid role with 80% focus on outbound sales and marketing and 20% focus on customer service support. This role is perfect for recent college graduates or early-career professionals eager to grow in B2B sales, relationship building, and brand marketing.

Associates will manage inbound quote conversion, drive outbound sales in assigned segments, and collaborate cross-functionally to help build the future of the Custom Shop business. This position is fast-paced, goal-oriented, and foundational for future sales leaders at RTIC.

What You’ll Be Doing Every Day… 

      1. Outbound Sales & Marketing (80%)

• Conduct outbound outreach to new leads and lapsed buyers in Custom Shop segments (fundraising, team sports, field marketing, corporate)

• Execute email and call campaigns aligned with current promotions, seasonal bundles, and strategic targets

• Build relationships with bulk or repeat buyers; manage a growing territory or vertical

• Present value-based bundles and drive higher average order value (AOV) through consultative selling

• Work closely with marketing to surface campaign opportunities and share frontline buyer insights

• Maintain CRM pipeline with complete activity tracking, quoting notes, and forecast accuracy

      2. Inbound Quote Conversion & Customer Support (20%)

• Support inbound quote requests, helping customers understand pricing tiers, product choices, and customization options

• Follow up to turn quotes into orders and resolve pre-sale questions or blockers

• Coordinate with operations and customer service teams to ensure seamless order fulfillment

• Maintain exceptional customer experience standards through clear communication and responsiveness

Performance Metrics:

• Outbound activity volume and engagement rate

• Quote-to-order conversion rate

• Sales revenue from new and returning accounts

• Average order value (AOV) and upsell success

• CRM hygiene and task management

What You’ll Need… 

• 0–3 years of experience in sales, business development, or customer-facing roles

• Bachelor’s degree preferred (Marketing, Business, Communications, or related field)

• Strong communicator with a proactive, positive attitude

• Detail-oriented and organized in a high-volume quoting environment

• Familiarity with CRM tools (Salesforce, and general tech) is a plus

• Passionate about team sports, custom gear, or consumer product sales

Key Traits for Success:

• Sales-driven with a creative approach to outreach

• Professional communicator who can simplify complex product options

• Team-oriented and willing to jump in across marketing, operations, and customer service

• Adaptable and curious, always looking to improve process or pitch

What We Offer…

• Employee discounts

• Health benefits include: medical, dental, vision, and mental health

• Disability insurance

• Life insurance

• Paid parental leave

• Tuition and professional development assistance

• Paid holidays

• PTO

• 401(k) with a company match and immediate vesting!