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Description

German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and BPO firms, specialising in connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing professionals in leading organisations across a wide range of industries, we pride ourselves on delivering a premium, candidate-first experience at every stage of the recruitment journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

Mercier Consultancy Group is currently seeking a driven and customer-focused German Speaking Travel Support Advisor to join a dynamic, fast-paced travel industry team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for German-speaking professionals who are passionate about the travel sector and eager to deliver an outstanding support experience to travellers across Europe and beyond. If you are looking for German-speaking jobs that combine your language skills with your love of the travel industry, this German Speaking Travel Support Advisor position in Bulgaria could be the perfect next step in your career.

Key Responsibilities

• Provide high-quality customer support to German-speaking travellers via phone, email, and live chat, addressing enquiries related to bookings, itineraries, and travel arrangements.
• Assist customers with flight reservations, hotel bookings, car hire, and holiday package queries, ensuring accurate and timely information is provided at all times.
• Handle changes, cancellations, and rebooking requests in line with company policies and travel industry regulations, always prioritising a seamless customer experience.
• Proactively resolve travel disruptions, including flight delays, cancellations, and accommodation issues, by coordinating with relevant departments and third-party travel partners.
• Maintain detailed and accurate records of all customer interactions and travel-related cases within the CRM system.
• Upsell and cross-sell relevant travel products and services, such as travel insurance, seat upgrades, and excursion packages, to enhance the overall customer journey.
• Stay up to date with the latest travel industry developments, destination information, entry requirements, and visa regulations to provide informed and reliable advice.
• Collaborate effectively with internal teams to escalate complex travel-related issues and ensure swift, satisfactory resolutions for all customers.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role.
• A valid EU passport is mandatory.
• A solid command of English to communicate effectively within the international team environment.
• Previous experience in customer service, travel support, or a related travel industry role is highly advantageous.
• Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences in the travel sector.
• Excellent problem-solving abilities, attention to detail, and the capacity to work efficiently under pressure in a fast-moving travel environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and language skills
• Fully Paid Training tailored to the travel industry and your role
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival
• Monthly Performance Bonus rewarding your dedication and results
• A vibrant, multicultural work environment within a growing international travel support team
• Clear career progression pathways and ongoing professional development opportunities
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a country that effortlessly blends rich history, stunning natural landscapes, and a warm, welcoming culture. Sofia, Bulgaria's vibrant capital, is a modern European city that offers an exceptional quality of life at a remarkably affordable cost of living. From the beautiful Vitosha Mountain rising dramatically on the city's doorstep to the impressive array of museums, art galleries, and cultural landmarks scattered throughout the city centre, Bulgaria offers new residents a lifestyle that is both exciting and deeply fulfilling. The country enjoys a wonderful continental climate, with warm, sun-filled summers and crisp, picturesque winters — perfect for those who love seasonal variety.

Bulgaria is also a food lover's paradise, with a rich culinary tradition featuring fresh, locally sourced produce, hearty traditional dishes, and a thriving café and restaurant scene in Sofia. Beyond the city, Bulgaria's breathtaking Black Sea coastline, world-class ski resorts, and charming rural villages make weekends and holidays truly unforgettable. For professionals exploring jobs in Bulgaria, the country represents not only a compelling career destination but also a genuinely rewarding place to call home. Whether you are relocating for the first time or adding another international chapter to your story, Bulgaria will welcome you with open arms — and Mercier Consultancy Group will make sure your transition is as smooth and stress-free as possible.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting German-speaking jobs available in Europe today? If you are a fluent or native German speaker with a passion for the travel industry and a desire to thrive in an international environment, we would love to hear from you. Click Apply Now to submit your application for the German Speaking Travel Support Advisor position in Bulgaria, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the process. Your next great adventure — both professionally and personally — starts right here. We look forward to welcoming you to the Mercier Consultancy Group family.