As aSenior Customer Support Engineer,your focus is to deliver post-sales support and solutions to the Incortacustomer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. Also you will assist the rest of Supportengineers in troubleshooting complex and technically challenging issues. Enrich both the internal and customer knowledge Base, and user community We are seeking an energetic, data-driven Support Engineer who is passionate about providing an outstanding experience for our customers and our team members, driving continuous improvement, and helping others reach their potential. We aim to build the best customer experience on the planet, and you will help us achieve that! YOU WILL
Provide day-to-day support to Incorta customers and internal stakeholders.
Contribute individually and as a team member, to resolve issues related to the use and administration of the platform, installation, upgrade, performance, and clustering.
Assist in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
Research complex incidents and service requests and develop solutions.
Able to work in the APAC time zone.
Design reports and dashboards.
Enrich both the internal and customer Knowledge Base and user community.
Demonstrate excellent oral and written communication skills.
Look to participate in special Customer Support initiatives
Demonstrate commitment in areas of strategic importance to the organization
YOU HAVE
B.S C of Computer Engineering, Computer Science, or a similar technical degree.A minimum of 5+ years of technical support experience.
Good English fluency for better communication with our customers
Excellent analytical and troubleshooting skills
Strong Experience in setting up (including clusters) and troubleshooting: Linux, and Tomcat.
Knowledge in RDBMS, DB modeling, and SQL
Nice to Have: Python, Kafka, Experience with BI tools like Tableau, MicroStrategy, PowerBI, ITIL
Prestations annexes supplémentaires
Vérifie tes coordonnées avant de les soumettre définitivement.
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