Incorta · Bengaluru, Karnataka, · Remote
About the job
We are seeking an energetic, data-driven Support Engineer who is passionate about providing an outstanding experience for our customers and our team members, driving continuous improvement, and helping others reach their potential. We aim to build the best customer experience on the planet, and you will help us achieve that!
YOU WILL
- Provide day-to-day support to Incorta customers and internal stakeholders.
- Contribute individually and as a team member, to resolve issues related to the use and administration of the platform, installation, upgrade, performance, and clustering.
- Assist in diagnosing and resolving incidents and service requests referenced by more junior members of the team.
- Research complex incidents and service requests and develop solutions.
- Able to work in the APAC time zone.
- Design reports and dashboards.
- Enrich both the internal and customer Knowledge Base and user community.
- Demonstrate excellent oral and written communication skills.
- Look to participate in special Customer Support initiatives
- Demonstrate commitment in areas of strategic importance to the organization
- B.S C of Computer Engineering, Computer Science, or a similar technical degree.A minimum of 5+ years of technical support experience.
- Good English fluency for better communication with our customers
- Excellent analytical and troubleshooting skills
- Strong Experience in setting up (including clusters) and troubleshooting: Linux, and Tomcat.
- Knowledge in RDBMS, DB modeling, and SQL
- Nice to Have: Python, Kafka, Experience with BI tools like Tableau, MicroStrategy, PowerBI, ITIL