Office Administrator at Concord Servicing

Description

Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.

The Office Administrator serves as the operational hub of our Scottsdale fintech office, ensuring day-to-day functions run smoothly across facilities, communications, and employee support. This is a hands-on, non-exempt, full-time role well-suited for someone with 1–2 years of administrative experience who thrives in a dynamic fintech environment and takes pride in keeping people and spaces organized.

Requirements

• Manage office communications including monitoring and routing Slack notifications and general employee requests to the appropriate teams or individuals

• Order and manage supplies for all U.S. offices; maintain adequate inventory levels and coordinate deliveries

• Coordinate office lunch and food ordering; manage catering logistics for team meals and special events
• Process inbound and outbound shipments; sort and distribute correspondence received via Post Office, FedEx, UPS, USPS, and other carriers — a high-volume, time-sensitive responsibility
• Handle cash processing and create, print, scan, and mail letters of returned payments
• Schedule and coordinate employee massage appointments and other wellness-related office services
• Organize guest visits and special events; coordinate internal and external meetings including logistics, catering, and room setup
• Maintain a clean, organized, and welcoming office environment on a daily basis
• Update and administer the office badging system; manage employee and visitor access as needed
• Support the TRP Program and assist with related administrative tasks
• Make occasional Post Office runs for outgoing mail and packages
• Assist or coordinate with the facilities team to address office and building maintenance requests

Qualifications

• 1–2 years of experience in office administration, coordination, or a similar support role
• Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite and Google Workspace; comfort with Slack and other collaboration tools
• Excellent written and verbal communication skills; professional and service-oriented demeanor
• Ability to handle confidential information with discretion, including cash processing and sensitive correspondence
• Reliable, self-motivated, and comfortable working independently with minimal supervision

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources