Employee Relations Coordinator chez The Walt Disney Company

About the Role & Team

This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.

What You Will Do

The Employee Relations (ER) Coordinator is responsible for the following:

• Review, summarize, and enter accommodations and ER inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance

• Partner closely with Accommodations Case Advocates and Managers, Employee Relations team members to support detailed analysis of accommodation requests or ER inquiries

• Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and Managers, Employee Relations

• Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders

• Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries

• Provide office support to include:

• In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation

• Receiving, directing and relaying phone calls

• Managing Outlook Mailbox and answering or directing emails accordingly

• Organize complex meetings and maintain agendas

• Assist with maintaining supply inventory and stocking when necessary

• Coordinate mailing or shipping needs when necessary

Required Qualifications & Skills

• Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience

• Demonstrated strong verbal, written and listening communication skills

• Strong consulting and client service skills

• Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines

• Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams

• Demonstrated problem solving and decision-making skills

• Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information

• Ability to effectively leverage resources

• Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Preferred Qualifications

• Bilingual language capabilities

• Proven knowledge and understanding of The Walt Disney Company’s policies and procedures

• Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)

• Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird

The pay rate for this role in Lake Buena Vista, FL is $22.16 to $29.72 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job ID: 10151123

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Experiences

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.