Resident Solution Engineer chez IBM

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.

Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.

Design, implementation, and management of HashiCorp enterprise solutions. * Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.

• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.

• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.

• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.

• Execute specific tasks throughout our customers' cloud transformation journey as it relates to the HashiCorp product suite.

• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.

• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

• Articulate and redefine the cloud consumption model with relation to the HashiCorp Tao of workflows.

• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.

• Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.

• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.

• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.

• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.

• Be subject to additional background checks and screening performed by the customer.

Required technical and professional expertise

Experience operating Linux and Windows systems * Basic understanding of the Software Development Lifecycle, CI/CD, and version control solutions

• Basic understanding of Infrastructure as Code

• Exposure to and understanding of at least one public cloud service provider and their most common services

• The ability to work well in group environments

• The ability to work independently, executing on a provided roadmap

• The ability to explain complex technical topics in simple terms

• Familiarity with common security and compliance requirements

• Bachelor's Degree

Preferred technical and professional experience

Experience operating Linux and Windows systems * Basic understanding of the Software Development Lifecycle, CI/CD, and version control solutions

• Basic understanding of Infrastructure as Code

• Exposure to and understanding of at least one public cloud service provider and their most common services

• The ability to work well in group environments

• The ability to work independently, executing on a provided roadmap

• The ability to explain complex technical topics in simple terms

• Familiarity with common security and compliance requirements

• Bachelor's Degree

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.