Introduction
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your role and responsibilities
As a Global Logistics Operations Professional, you will support the global movement of IBM directed goods and services, including inbound parts to manufacturing, finished product shipments to clients, product returns. You will build supplier and stakeholder relationships, collaborate, and plan to ensure reliable, responsive, and cost-effective logistics solutions. Your primary key responsibilities will include:
Operational Leadership
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Manage day-to-day logistics operations across Australia & New Zealand remotely with the appointed logistics suppliers.
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Oversee critical shipments, ensuring accuracy, compliance, and timely delivery performance.
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Act as the first escalation point to solve delivery challenges and mitigate risks.
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Provide logistics operations guidance and subject matter expertise.
Cross-Functional Collaboration
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Interlock closely with Sales and Quote-to-Cash teams to protect revenue through timely deliveries.
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Align suppliers with IBM processes, systems, and operating models for consistent service performance.
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Lead cross-functional initiatives to drive resilience, continuous improvement, and lean practices.
Supplier & Performance Management
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Educate logistics suppliers on IBM process expectations and service standards.
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Monitor service performance and work with supplier to conduct Root Cause Analysis and implement corrective actions.
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Validate supplier invoices; reject invalid or incorrect submissions.
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Track and report invoice quality trends and recurring issues.
Financial Governance & PO Management
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Develop annual logistics PO forecasts and ensure timely PO creation to avoid Financial & Procurement bypass.
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Maintain sufficient PO funding to prevent billing disruptions.
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Analyse logistics spend, validate PO usage, and highlight cost-saving opportunities.
Required technical and professional expertise
Qualifications & Experience
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Bachelor degree in Supply chain, Logistics, Business, or related field (or equivalent experience).
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Minimum 3 years of experience in logistics operations, control tower management, supply chain operations, or freight management.
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Experience managing third-party logistics suppliers and regional operations preferred.
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Strong understanding of logistics processes (import/export, domestic, customs, compliance).
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Hands-on experience with logistics or ERP systems (e.g., SAP, iERP and TMS platforms).
Skills & Competencies
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Strong analytical and problem-solving skills.
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Excellent communication and stakeholder management abilities.
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Ability to work independently across remote environments and ANZ time zones.
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High attention to detail with financial and process discipline.
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Continuous-improvement mindset and ability to lead change initiatives.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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