- Professional
- Bureau à Bangalore
your roles and responsibilities center around managing client relationships, driving account growth, and ensuring delivery excellence across projects and solutions provided to your clients.
Responsibilities:Serve as the primary relationship owner for assigned client accounts, acting as a trusted advisor and point of contact for clients.
Manage contract compliance and oversee the timely and successful delivery of solutions according to customer needs and organizational commitments.
Work with cross-functional internal teams, such as delivery, technical, and business development groups, to ensure service excellence and smooth execution of client engagements.
Anticipate and resolve customer issues, complaints, and escalations by proactively engaging stakeholders and addressing bottlenecks.
Drive business growth for your account through upselling, cross-selling, and identifying new opportunities in collaboration with sales and pre-sales teams.
Oversee account planning, forecast revenue, and analyze trends to guide opportunities and strategy, keeping in mind your customers' business objectives.
Record client requirements and feedback, relay them to delivery and product teams, and facilitate improvements and innovation as needed
Strong communication and negotiation skills to manage multiple stakeholders and develop productive relationships with clients and internal teams.
Analytical and problem-solving abilities to strategize account growth and resolve challenges efficiently.
Deep knowledge of industry trends, company offerings, and market dynamics to propose tailored solutions and add value to client engagements.
Organizational abilities to manage multiple projects, prioritize deliverables, and maintain accurate client records and account documentation
