- Senior
- Bureau à London
We are seeking an experienced and proactive Voice Porting Manager to lead our number porting operations. This newly created role will be pivotal in establishing and managing a high-performing team of porting specialists based in Malaysia. The successful candidate will oversee the end-to-end porting process, drive automation initiatives, and ensure seamless collaboration with internal and external stakeholders.
Key Responsibilities
Team Leadership & Training
- Recruit, train, and manage a team of Voice Porting Specialists in Malaysia.
- Establish clear performance metrics and foster a culture of excellence and accountability.
Operational Oversight
- Own and optimize the number porting process across all regions.
- Ensure accurate and timely updates to upstream and downstream systems.
- Maintain high standards of customer satisfaction and service delivery.
Stakeholder Collaboration
- Work closely with Voice Engineering to align on technical porting requirements.
- Liaise with third-party suppliers including, Gaining Carriers, and customers.
- Act as the primary point of contact for porting-related escalations and queries.
- Establish and manage the number portability contracts with third party suppliers through initiation and in service.
Process Automation & Improvement
- Identify opportunities to automate and streamline porting workflows.
- Implement tools and systems to improve efficiency and reduce manual effort.
Compliance & Billing
- Ensure accurate porting-related billing and reconciliation.
- Maintain compliance with regulatory and industry standards.
Skills, Knowledge and Expertise
- Proven experience in voice porting operations, preferably within telecom or managed services.
- Strong understanding of UK number porting regulations and industry practices.
- Experience managing remote or offshore teams.
- Familiarity with working alongside technical engineering teams and external carriers.
- Excellent communication, organizational, and problem-solving skills.
- Ability to drive process improvement and automation initiatives.
Benefits
- Competitive salary and benefits package.
- Opportunity to shape a new function and build a team from the ground up.
- Collaborative and innovative work environment.
- Flexible working arrangements.
