Senior ServiceNow Administrator chez ECS Federal

ECS is seeking a Senior ServiceNow Administrator to work in our Arlington, VA office.  Please Note: This position is contingent upon contract award.

ECS is seeking a Senior ServiceNow Administrator to provide advanced operations and maintenance (O&M) support for a large-scale federal ServiceNow environment. This senior role oversees the stability, performance, and optimization of both standard and custom ServiceNow applications, ensuring the platform meets evolving mission and business needs. The ideal candidate will combine technical depth with operational discipline to lead environment management, troubleshoot complex issues, and guide configuration best practices.

Responsibilities:

• Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications.
• Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments.
• Manage user access controls, roles, and permissions consistent with federal security and governance requirements.
• Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams.
• Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards.
• Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality.
• Collaborate with functional teams to implement new modules and features aligned with mission objectives.
• Maintain comprehensive system documentation, SOPs, and configuration baselines.
• Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies.
• Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff.