German speaking Customer Support Specialist - Digital Advertising chez Teleperformance

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

 Purpose of the role:

As a member of the TP, you will be working to support live providers in  Local Services Ads by Google.

You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success.

Responsibilities:

• Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
• Provide expert-level support and manage complex escalations with precision and professionalism.
• Ensure strict content compliance through proactive monitoring and resolution.
• Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
• Oversee onboarding processes, ensuring seamless transitions and full compliance.
• Serve as a regional authority on verification standards and onboarding protocols.
• Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.

Requirements

• C2 level of German and English.
• Extensive experience in customer service and stakeholder engagement.
• Exceptional communication, analytical, and organizational skills.
• Proven ability to work autonomously and deliver results under pressure.
• Bachelor’s degree in Business or related fields.
•  2+ years experience in legal compliance, trust & safety, or verification, with deep knowledge of local legislation.
• Familiarity with home services industries (e.g., plumbing, electrical).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €22,200 gross/year plus up to €1,000 gross/year in bonuses.
•  Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package
• Private Health Insurance.
•  Continuous skill development and certifications.
•  Clear career growth opportunities supported by coaches and a motivating team environment.
•  Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
•  Prime office location at the World Trade Center, Barcelona, surrounded by the sea