Student Intern - IRMC Physician Group - Part Time chez None

Key Responsibilities

• Lead and support administrative and operational improvement projects.
• Perform accurate and timely data entry into electronic systems and spreadsheets.
• Conduct secret shopper exercises to assess patient interactions, customer service, and front-office processes, compiling findings and recommendations.
• Assist with project planning, tracking, and reporting on progress to supervisors.
• Participate in process improvement efforts and help implement new workflows.
• Support scheduling, document preparation, and other general administrative tasks as needed.
• Maintain confidentiality and compliance with HIPAA and all organizational policies.
• Collaborate with staff across departments to enhance efficiency and patient satisfaction.

Qualifications

• Currently enrolled in an undergraduate or graduate program (preferred fields: healthcare administration, public health, business administration, or related discipline).
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and manage multiple tasks simultaneously.
• Professional demeanor and discretion when handling sensitive information.

Learning Objectives / Benefits

• Gain hands-on experience in healthcare operations and administration.
• Develop leadership and project management skills.
• Understand the structure and function of a medical group practice.
• Experience quality improvement and patient experience assessment processes.