Manager, Solutions Engineering chez Staffbase

We are a SaaS unicorn that is growing exponentially, and are looking for a Solutions Engineering Manager to join our Americas Sales Org. As a Solutions Engineer Manager, you will work closely with internal teams like Product & Engineering, Security team, Design team, Customer Success as well as the Partner Network teams to ensure the best possible solution recommendation for our future customers.

Join a high-growth GTM team where you’ll drive impact through an industry-agnostic SaaS platform improving the work lives of millions. You’ll collaborate with global leaders — from Toyota and DHL to Sephora, Adidas, Alaska Airlines, and Bacardi — to redefine how companies create outstanding employee experiences.

Important: This is a hybrid role. Core in-office days in our NYC (Tribeca) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 2 day/s per week during core days. 

What you’ll be doing 

• The role will start within the current North American business as a player/coach and as the Staffbase Latin America presence grows, own the technical sales process for that market
• You work with our Account Executives to build and deliver engaging demos to prospective customers that spark excitement
• You work with our prospective customers to find the best technical setup for their internal communications needs and remove technical obstacles to winning deals
• You run technical evaluations of the Staffbase platform and consult on different integration methods
• You position yourself as a strategic partner to our Account Executives and a trusted advisor to our prospective customers
• Consult prospects regarding our APIs, our architecture recommendations and implementation approaches
• Interfacing between sales and product to always have cutting edge industry and product knowledge and inform product development with learnings from our prospects
• Crafting and building RFP response documents which position the Staffbase product in the best possible manner.Developing comprehensive RFP response documents that effectively highlight the Staffbase product's strengths
• You take ownership of ensuring the proposed solution during pre-sales is being accepted and executed in post-sales (and overall customer satisfaction) by CS
• As a Solutions Engineer you’re a role model and mentor to less experienced Solutions Engineers on the team, lead by example, and have an impact on how Solutions Engineers play a role in the broader sales process

What you need to be successful

• Bachelors or Masters Degree in Information Science, Informations Systems, Business Engineering, or role/technical experience to replace degree requirements
• You’ll need to be fluent in Spanish — ideally a native speaker or someone who grew up speaking it as your first language. Clear, confident communication in both Spanish and English is essential to the role
• 5-8 years of experience in a similar role, (SaaS pre-sales/solutions engineering/solutions consulting)
• Solution-focused understanding of REST APIs and how to interact with them
• Strong understanding of the enterprise software landscape architecturally and SaaS industry concepts/integrations: SAP, Workday, ADP - style HRIS SaaS applications as well as user identity management frameworks like SAML & OIDC
• Solution-based mindset to identify & mitigate any gaps being introduced by architectural practices of cloud vs. legacy applications
• While you’re not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies You shouldn’t be afraid to whip up an MVP that interacts with our APIs
• You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical audiences
• Excellent communication skills (verbal, written, presentations)
• You enjoy communicating and working with customers directly
• Strong interest (and ideally experience) in the Employee Experience space

What you need to be successful

• Bachelors or Masters Degree in Information Science, Informations Systems, Business Engineering, or role/technical experience to replace degree requirements
• You’ll need to be fluent in Spanish — ideally a native speaker or someone who grew up speaking it as your first language. Clear, confident communication in both Spanish and English is essential to the role.
• 5-8 years of experience in a similar role, (SaaS pre-sales/solutions engineering/solutions consulting).
• Solution-focused understanding of REST APIs and how to interact with them
• Strong understanding of the enterprise software landscape architecturally and SaaS industry concepts/integrations: SAP, Workday, ADP - style HRIS SaaS applications as well as user identity management frameworks like SAML & OIDC. 
• Solution-based mindset to identify & mitigate any gaps being introduced by architectural practices of cloud vs. legacy applications.
• While you’re not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies. You shouldn’t be afraid to whip up an MVP that interacts with our APIs.
• You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical audiences
• Excellent communication skills (verbal, written, presentations)
• You enjoy communicating and working with customers directly
• Strong interest (and ideally experience) in the Employee Experience space

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
• Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave 
• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces. To recover when needed, you will get 10 wellness days per year
• Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $155,000 - $184,000 base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).