Working Student / Intern – Technical Support Engineering (m/f/x) chez osapiens
osapiens · Mannheim, Allemagne · Hybrid
- Junior
- Bureau à Mannheim
osapiens develops holistic Software-as-a-Service (SaaS) solutions that enable companies across industries to ensure transparency, efficiency, and trust along their entire value chain. We empower sustainable business by making responsible, transparent supply chains the global standard.
With our cloud technology platform, the osapiens HUB, we support more than 1,300 companies in over 50 countries in achieving compliance and sustainability objectives.
With our cloud technology platform, the osapiens HUB, we support more than 1,300 companies in over 50 countries in achieving compliance and sustainability objectives.
As a member of our Technical Support Engineering team, you will help ensure that our global customers get the most out of our SaaS platform. You’ll work on real-world technical challenges, analyze and reproduce issues, and collaborate closely with senior engineers and developers to deliver exceptional customer experiences.
Whether you’re looking for a working student role alongside your studies or a full-time internship during your semester break, this position offers the perfect opportunity to learn how large-scale SaaS systems work and to build a foundation for your future career in software engineering, QA, or customer operations.
Whether you’re looking for a working student role alongside your studies or a full-time internship during your semester break, this position offers the perfect opportunity to learn how large-scale SaaS systems work and to build a foundation for your future career in software engineering, QA, or customer operations.
Your Responsibilities
- Analyze and classify incoming support tickets
- Reproduce and document customer issues in our SaaS environment
- Provide clear and standardized replies to recurring requests
- Support root-cause analysis together with developers and QA
- Contribute to improving internal documentation and our knowledge base
Your Experience
- Enrolled in a Bachelor’s or Master’s program in Computer Science, Software Engineering, or a related technical field
- Curiosity for how software works and a motivation to solve technical problems
- Clear communication in English (German is a plus)
- Structured, reliable, and detail-oriented working style
- Basic understanding of web technologies (HTML, CSS, APIs, SQL, JSON) is an advantage
Join us for this and more...
- A dynamic role offering hands-on experience in a fast-growing SaaS environment, with responsibility and learning opportunities from day one
- Hybrid setup: work from our Mannheim or Munich office with flexibility for remote days
- Collaboration with experienced professionals and exposure to real SaaS operations, debugging, and customer success workflows
- Be part of an international, mission-driven company where your contribution makes an impact every day
- Option to explore other departments such as Customer Operations or Customer Success as part of a rotational learning program
- Regular team events and knowledge-sharing sessions
- And of course – free drinks and snacks to keep you energized during your day
