Senior Key Account Support Agent, Integrated Health Solutions chez Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and payers to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.

This individual contributor role will work closely with on-site Materials Management Analysts (MMA), Product and Supplier Management (PSM), vendors, and Back Office. Success will be measured by response times, issue resolution rates, data accuracy, and quality of support provided to stakeholders. The role reports to the IHS UK Customer Care Team Lead. This hybrid role, based in the UK, requires working from home and the Watford office 2 days per week.

Responsibilities may include the following and other duties may be assigned:

• Support on-site teams with supply chain operations, monitoring back orders and coordinating delivery issue resolutions
• Provide regular updates on order status, delivery schedules, and cycle count compliance
• Manage vendor communications, resolving PO discrepancies and updating Ingenica with freight and cost details
• Follow up with vendors to ensure urgent deliveries are executed as required
• Oversee returns and RMA processes, coordinating with MMAs, couriers, and vendors to ensure completion and documentation
• Maintain consigned stock accuracy by ensuring scheduled counts and resolving discrepancies with MMAs and vendors
• Provide first-line operational support, triaging queries, maintaining data hygiene, and resolving escalations from MMA and Back Office teams

Required Knowledge and Experience:

• Several years customer service or supply chain coordination experience
• Experience with SAP or similar ERP systems preferred
• Experience in healthcare, medical device, or hospital supply chain environment is advantageous
• Strong Microsoft Office skills, particularly Excel
• Proven track record of managing vendor relationships and resolving operational issues
• Demonstrate strong communication skills to liaise professionally with internal teams and external vendors

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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