- Senior
- Bureau à London
Key Responsibilities
Lifecycle Performance Analysis
- Conduct comprehensive analysis of conversion, volume and time-bound metrics across the full customer lifecycle to drive revenue velocity
- Identify friction points and acceleration opportunities in acquisition, expansion, and retention through quantitative analysis and cohort modeling
- Build and maintain analyses around multi-touch attribution for return on marketing investments
- Build forecasting models for pipeline health, churn risk, expansion signals, and capacity planning to support strategic decision-making
- Synthesize cross-functional data to understand conversion drivers, bottlenecks, and performance variations by segment, channel, and motion
Strategic Partnership with Leadership
- Provide analytical support to Head of Revenue Operations for pipeline management, forecast accuracy, sales cycle optimization, win/loss analysis, and sales productivity
- Deliver insights to Director of Customer Success on churn drivers, health score effectiveness, time-to-value, expansion opportunities, and customer segmentation
- Translate complex analytical findings into actionable insights for CRO through executive dashboards and strategic recommendations
- Work with the CEO on ad hoc analyses to help define strategic direction and investment areas.
Skills, Knowledge & Expertise
- 5+ years in a commercial analyst role with a deep understanding of SaaS revenue models and the customer lifecycle
- Proven track record of using data to drive commercial outcomes
- Strong proficiency with SQL / Python and data visualisation tools. You can manage a data pipeline through presenting the data in a compelling way.
- You always want to know the reason behind the data you’re seeing, you’ll be able to back up your conclusions with what the drivers are.
- Ability to bridge technical and business stakeholders, you can tell a story with data that enables executive decision making
- Experience with working with Hubspot
- An interest in crypto
Job Benefits
- Hybrid working and the option to work from almost anywhere for up to 90 days per year
- £500 Remote working budget to set up your home office space
- $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development
- Holidays: 25 days of annual leave + bank holidays
- An extra day for your birthday
- Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.
- Private Health Insurance - we use Vitality!
- Full access to Spill Mental Health Support
- Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
- £100 Crypto for you!
- Cycle to Work Scheme