Principal Analyst - Business Management Reporting chez Svb

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

• Performs advanced data analysis and business reporting to identify key trends, opportunities, and risk factors impacting technology performance, business growth, operational efficiency, and profitability.

• Evaluates a broad spectrum of business and technology practices, industry benchmarks, and internal performance metrics to recommend actionable improvements and scalable solutions.

Job Details

Position Title: Principal Analyst – Business Management Reporting

Career Level:  P4

Job Category: Assistant Vice President

Role Type: Regular, Full Time

Job Location: Bangalore

About the Team:

Candidate will be part of a small, high-impact team that partners directly with the Technology Leadership Team to shape the strategy, operations, and execution of the technology organization. We operate at the intersection of data, decision-making, and delivery - driving transformation, efficiency, and innovation across global strategic initiatives. The culture is collaborative, fast-paced, and built on trust, ownership, and continuous improvement - where every idea counts and every detail matters.

Impact:

• Performs advanced data analysis and business reporting to identify key trends, opportunities, and risk factors impacting technology performance, business growth, operational efficiency, and profitability.

• Evaluates a broad spectrum of business and technology practices, industry benchmarks, and internal performance metrics to recommend actionable improvements and scalable solutions.

• Develops high-quality reports, dashboards, and insights by synthesizing large data sets and translating them into clear, compelling narratives and visualizations that support technology strategy and executive decision-making.

• Partners with global and India Technology Business Management teams to align processes, KPIs, and metrics with enterprise-wide goals and governance frameworks.

• Supports automation, integration, and centralization of data sources to reduce manual reporting and improve data accuracy and accessibility.

• Contributes to strategic programs and initiatives, assisting in the design, execution, and tracking of technology goals, OKRs, and pillar outcomes.

• May mentor junior analysts, or lead components of special projects, ensuring delivery excellence and adherence to confidentiality, accuracy, and collaboration standards.

Key Deliverables (Duties and Responsibilities)

Data Analysis & Insights

• Source, compile, and analyze, complex data sets manually entered or from multiple systems to generate insights that drive informed technology decisions.

• Identify trends, performance gaps, and opportunities for improvement in delivery, cost optimization, productivity, and workforce planning.

• Transform analytical findings into concise, actionable insights through reports, dashboards, and executive presentations.

  Reporting & Dashboarding

• Design and maintain interactive dashboards and reports in Power BI (& similar) and Excel, ensuring accuracy, timeliness, and alignment with global & local metrics.

• Automate recurring reports and establish centralized data repositories to enable self-service access for partners and stakeholders.

• Monitor key performance indicators (KPIs) and provide periodic updates to leadership on progress against technology goals and OKRs.

  Technology Strategy & Business Planning Support

• Support Technology Leadership in executing strategic priorities, business reviews, and operational plans.

• Contribute to defining and tracking technology goals, strategic pillars, and initiatives; prepare progress summaries and leadership updates.

• Participate in annual planning, forecasting through headcount analytics to ensure resource alignment with strategic objectives.

   Process Optimization & Automation

• Identify inefficiencies and propose automation or process improvements across reporting, analytics, and planning workflows.

• Implement solutions using macros, scripts, and integrations between tools (Excel, Power BI, SQL, SharePoint, etc.) to streamline data flow and reduce manual effort.

  Stakeholder Collaboration & Governance

• Partner closely with global and India-based technology leads across GSPO, finance, HR, and other business functions to ensure consistency in reporting and governance.

• Respond promptly to stakeholder queries and ensure trust, confidentiality, and transparency in all data and communications.

• Serve as a subject matter expert for analytics and reporting best practices within the technology organization.

 Executive Communication & Presentations

• Develop high-quality PowerPoint decks and visual storytelling materials for leadership reviews, town halls, and executive-level updates.

• Distill complex data and analysis into clear, strategic narratives that influence decisions and highlight key insights.

Skills and Qualification (Functional and Technical Skills)

• Bachelor’s degree in Engineering, Computer Science, Business Analytics, or a related field; Master’s preferred.

• 8 - 12 years of experience in data analytics, business management, or reporting roles within technology or GCC environments.

• Advanced proficiency in Microsoft Excel - including formulas, pivot tables, lookups, and macros for automation.

• Strong hands-on experience in Power BI for dashboard creation, visualization, and data storytelling.

• Working knowledge of SQL and Python for data manipulation, analysis, and process automation.

• Proven ability to design and maintain executive-level reports, dashboards, and presentations (PowerPoint proficiency required).

• Strong analytical and problem-solving mindset with the ability to convert raw data into strategic insights.

• Excellent stakeholder management and communication skills; able to collaborate effectively across global and local teams.

• Demonstrated capability in process optimization, automation, and standardization to enhance reporting efficiency.

• Self-starter with strong attention to detail, ability to manage multiple priorities, and thrive in a fast-paced environment.

• Preferred certifications: Microsoft Power BI Data Analyst, Advanced Excel Certification, PMP or Lean Six Sigma Green Belt, or equivalent analytics credentials.

Relationships & Collaboration

• Reports to Associate Director (Chief of Staff) – Technology Business Management & Planning

• Partners: GSPO, FP&A, GFOs, Technology Leaders and Managers, Talent Acquisition, HR (India & US), Technology Strategy & Support (US and India)

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.