[2025] LOA - SPA - IT Europe Ops&Fin Service Delivery Manager POP chez L'Oréal

Here is what we are looking for…❤ We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit. 💡 In this specific position, it will be important for you to have:At least 7 years of experience in IT/SAP and 3 years in an international contextExcellent Knowledge in ITIL/ITSM (Incident Management, Service Request Catalog ManagementProblem Management, Change Management, …)ITIL4 certifiedKnowledge in Project ManagementExperience in working with offshore/remote teams and external support partnersAlso, you have to demonstrate strong interpersonal skills:Strong organization and communication skillsStrong documentation & presentation skillsTeamplayer with excellent social skills and intellectual/cultural flexibilityUnderstand and develop continuous improvement initiativesOther skills:Fluent in EnglishFluent in French (if possible) It comes with great challenges such as…Here are some more insights concerning your missions.Supervise and manage Support Services within the defined standards (Service level, quality, time, cost, etc.) and processesDevelop and maintain effective relationships and communication with our business organization, CIOs/BRMs, other IT departments, external partnersEnsure that the Release and Deployment process is followed to guarantee the ability of the service provider to perform the support of our solutionManaging escalations, following operational crises and exceptional situations in collaboration with other IT departmentsWithin the ITIL/ITSM framework ensure the implementation and communication of standard processes with our business organization, other IT departments and external partnersEnsure the continual improvement process Hold on, where are our manners? We haven’t presented our team!We are the IT Europe Ops&Fin Service Delivery Team managing the support of 7 SAP ECC, 1 SAP SRM, 1 MANHATTAN Active Warehouse Management Platform and 1 SAP S/4 HANA Platform for about 12.500 users in 35 countries.We are aiming for RUN Excellence and Continual Improvements based on our ITIL/ITSM standard processes and supporting our business teams with a holistic and added value focused approach.We are monitoring our operational KPIs where a high User Satisfaction is one of the most important and the communication to our IT and Business Stakeholders is key.We are working with our offshore partners in India with who we are maintaining a professional and respectful relationship.   Our mindset is open and without any limits for further improvements. A nice team with a positive and ambitious approach! Now, do you imagine being part of an amazing tech transformation?L’Oréal wants to become the #1 BeautyTech company, meaning inventing the beauty of the future while becoming the company of the future where Tech has become strategic.BeautyTech environment at L’Oréal means:1700 tech positions, growing years after yearsMultiple tech domains: Data, Digital, Cloud, Cyber Security, IT architecture, DevOps, Applications and InfrastructureTeams of diverse, innovative, skilled and passionate minds fueled by tech innovations Postuler maintenant