- Professional
- Bureau à Oakville
We currently have an exciting opportunity as a Customer Service Representative. This role is based in our Oakville Office and reports to the Customer Service Manager.
Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders, and rapid thinkers, entrepreneurs in spirit ,and status quo-fighters!
Job Purpose:
Join a team where your voice matters and your contributions drive real impact. As a Customer Service Representative (CSR) at IPEX, you’ll support a diverse portfolio of accounts and products, helping deliver a consistent, high-quality customer experience aligned with our customer intimacy strategy. You’ll play a key role in building trusted relationships, identifying opportunities, and supporting business growth through service excellence and collaboration.
Key Responsibilities
Customer Interaction & Support
Respond promptly and professionally to customer inquiries regarding pricing, product availability, order status, and delivery timelines
Resolve delays and service challenges with empathy and efficiency, and contribute to process improvements
Provide patient, respectful support to address customer concerns
Accurately manage customer orders across multiple channels
Collaborate with cross-functional teams (Sales, Production, Supply Chain) to meet service standards
Monitor and manage back-orders to ensure timely resolution
Serve as a reliable point of contact, ensuring clear and timely communication
Identify and follow up on customer leads, prepare quotations, and support sales initiatives
Upsell complementary products using SAP and CRM platforms
Support additional business tasks as needed within established processes
Sales Collaboration & Relationship Building
Build and maintain strong relationships through phone, email, and occasional in-person interactions
Partner with Sales teams to stay informed on market trends, customer needs, and product updates
Share customer insights to support sales strategies and enhance service delivery
Process Excellence & Continuous Improvement
Ensure accuracy and timeliness in all customer interactions and order processing
Participate in ongoing training to stay current on products, systems, and service best practices
Contribute to initiatives that improve customer experience and operational efficiency
🎓 Qualifications
Education & Certifications
High school diploma or equivalent required
Post-secondary education in business or related field is a strong asset
Technical Skills & Experience
Minimum 3 years of experience in a customer service role, preferably in a manufacturing or B2B environment
Sales experience is an asset
Multilingual skills are valued
Proficiency in Microsoft Office and email platforms
Experience with CRM systems and EDI order processing (SAP preferred)
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected]
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