VP Residential Operations chez Stanford Federal Credit Union

Vice President of Residential Operations Opportunity at Stanford Federal Credit Union! 

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. 

Stanford FCU is a $4 billion company with a global reach of over 88,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

The Vice President of Residential Operations will provide oversight of origination, underwriting, processing, and closing operations, ensuring alignment with compliance standards, operational efficiency, and superior member service. As a key member of the lending leadership team, the VP will be instrumental in driving innovation, integrating lending technologies, and fostering a high-performance culture within the residential lending unit

Who YOU are:  

• Ability to create and execute against lending goals, respond to changes in regulatory, market, economic, and competitive conditions.
• Track record of effectively breaking down silos and managing complex problems involving multiple facets and variables in non‐standard situations.
• Visionary and coaching skills required to communicate SFCU’s vision, its goals, and the needs of its members.
• 8-10 years of mortgage lending experience, including at least 5 years in a management capacity.
• Demonstrated lending operations and performance management experience within a high-volume environment. 
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., certifications in lieu of a degree).

What YOU’LL do:

The Vice President of Residential Operations will propose, initiate and oversee all mortgage loan programs provided by SFCU, assuring lending activities meet member needs, comply with all organizational policy and regulatory requirements and are administered to minimize risk to the financial institution.

• Oversee all phases of the residential loan process, including business development, origination, underwriting, credit proposal, loan analysis, financial spreads, property appraisal, title work, loan decisioning, loan documentation, loan disbursement, and accounting entries.
• Champion continuous improvement in workflow, system utilization, and service delivery which offer expanded benefits to SFCU’s members.
• Establish and monitor performance benchmarks and KPIs for residential team to maximize productivity and efficiency, quality, and risk management.
• Develop procedures and reporting methods for effective information flow throughout the department.
• Maintain and review monthly statistics on management and reports to evaluate quality of loan applications submitted from various channels and the quality of loan decisions made by underwriters. Manage and monitor the Real Estate pipeline to ensure that loans are processed in timely manner.
• Reviews loan documentation to ensure that it accurately describes loan products and remains in compliance with SFCU, secondary market quality control, Investor and Regulatory Guidelines.
• Develop strategic initiatives for expanding residential loan products, including correspondent or outside sales channels.
• Lead team members to exceed the Department’s Net Promotor Score in accordance with SFCU’s goals while supporting strategic goals around digital transformation and member experience.

Some of our benefits for YOU:   

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Annual incentives plan
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives 
• Wellness Benefits up to $1,200 per year
• Commuter Toll Reimbursement $100 per month
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 11 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability 
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. 

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.