Maple & Ash - Director of Restaurants chez MAPLE HOSPITALITY GROUP

Description

Director of Restaurants

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find endless opportunities for growth, travel, and continuing education.

*Tremendous growth opportunity and the Boston and NY opening!

In everything we do, there are four principles that we live by:

• Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
   
• Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.
   
• Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
   
• Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.
   

Benefits & Incentive Package Includes:

Who We Are Looking For
 

A dynamic professional that embodies our passion for service, culture, food and beverage.

• A minimum of 5 years of experience as a multi-unit operations leader of a restaurant/hotel or hospitality establishment
• Warm, energetic, infectious personality who is guest focused; has an interest in build relationships with our guests, VIP partners and our team.
• A collaborator, enjoys working with other departments to create the best work ecosystem 
• Generous leader, has a passion for fostering talent and mentorship 
• A motivated thinker and problem solver
• Polished and stylish professional who takes pride in their appearance and understands the importance of presence. 
• You are the calm in a storm 
• Adaptive and flexible to change and a hunger to push the bounds 

What You Will Do

Operational Responsibility

• Drive revenue and growth for the property, while maintaining individual goals per restaurant  
• Protect brand standards and image for each restaurant 
• Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance with the singular P&L
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere, teach the service team to do the same 
• Rigorous monitoring of guest feedback and resolve any guest complaints, while maintaining constant communication with the Corporate office 
• Communicate with property departmental heads to develop financial plans and ensure company-wide compliance
• Collaboration with Finance department & Executive Director to set and maintain proper financial goals and budgets; 
• Cost of goods management, hold each department head accountable for their respective categories, provide solutions and corrections as needed
• Remain knowledgeable and relevant on competition and emerging trends in the restaurant industry
• Establish personal networks within comparable industries 
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
• Responsible for the performance of all Front of House management and holding all accountable, maintain swift decision processes and communication with Executive Director
• Strategize to maximize efficiency and costs, constantly updating and improving current process and procedures
• Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective action

Team Development 

• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties
• Must be able to effectively communicate and relay information to the restaurant team, making sure they understand the company culture
• Proactive and open communication to Executive Management, Corporate Office, and Partners
• Lead and actively participate in weekly Manager meetings
• Manage and develop service team including but limited to: Managers, Captains, Support Staff, Bartenders
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Resolve all employee issues and maintain thoughtful communication with HR and Executive Director 

Qualifications

We are searching for a dynamic, professional, and adaptive leader who thrives on challenges. You should have:

• A minimum of 7 years of multi-unit operations leadership experience in a high-end restaurant, hotel, or hospitality establishment.
• A warm, energetic, and infectious personality with an unwavering focus on the guest.
• A passion for fostering talent and mentorship.
• Flexibility with traveling
• The ability to be the calm in a storm.
• Experience working collaboratively with other departments to create the best work ecosystem.
• The motivation to be a proactive thinker and problem-solver.
• A polished and professional appearance who takes pride in their presence.
• A hunger to push the bounds and stay relevant on competition and emerging industry trends.