Advanced Metering Infrastructure (AMI) Analyst chez Town of Concord, MA

GENERAL SUMMARY:

The AMI (Advanced Metering Infrastructure) Analyst plays a critical role in optimizing and maintaining the company's smart metering system. This position focuses on monitoring system performance, ensuring secure, accurate, and timely meter data flow, and coordinating with various teams to troubleshoot system issues. The AMI Analyst will analyze large, complex datasets to identify trends and exceptions within the AMI system and maintain operational efficiency. This role requires strong data manipulation and analytical skills, exceptional problem-solving abilities, and a deep operational understanding of metering infrastructure, physical inventory, and data management. Responsible for maintaining and improving upon the efficiency and effectiveness of all areas under the direction and control of the position. Performs varied and responsible duties requiring a thorough knowledge of departmental operations and the exercise of judgment and initiative in completing tasks, particularly in situations not clearly defined by precedent or established procedures. Is called upon to handle a significant amount of details, each varying from the other in substance and content, requiring flexibility in approach to workload.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Data Analysis & Reporting

¨       Develops and generates reports, dashboards, and Key Performance Indicators (KPIs) to track AMI system health, data quality, and operational efficiency.

¨       Creates interactive dashboards and visualizations for operational and executive review.

¨       Analyzes large volumes of AMI data (e.g., consumption data, meter events, network performance metrics) to identify anomalies, trends, and opportunities for improvement.

¨       Collaborates with cross-functional teams to define data requirements, enhance data quality, and support business initiatives leveraging AMI data.

¨       Documents processes, procedures, and system configurations related to AMI operations and data analysis. Provide technical support and training to internal users on AMI system functionalities and data interpretation.

System Monitoring & Troubleshooting

¨       Monitors the performance and health of the AMI system, including meter-to-billing processes, network communication, and data integrity.

¨       Identifies root causes of data discrepancies, communication failures, and system errors, and propose solutions. Log tickets or work directly with vendor’s technical support to resolve network issues.

¨       Troubleshoots unreachable meters and meter events utilizing the Eaton Yukon AMI Head-End System and NISC Meter Data Management System in a timely and consistent manner.

¨       Issues Service Orders in NISC Work Management system to troubleshoot meters requiring in-person visits.

¨       Responds to AMI-related system emergencies outside of the normal responsibilities and work hours to meet CMLP and customers’ needs.

Technical Operations & System Integration

¨       Supports the integration of AMI data with CMLP’s NISC enterprise systems (billing, outage management, GIS).

¨       Assists in the testing and deployment of new AMI technologies, firmware updates, and system enhancements.

¨       Stays informed about industry best practices, new AMI technologies, and regulatory changes.

Inventory & Asset Management

¨       Acts as the primary technical liaison between the AMI/IT team and Metering Operations/Warehouse regarding meter and network device inventory, material forecasting, and firmware change management to ensure a smooth deployment and maintenance lifecycle.

¨       Manages the integrity of the AMI asset inventory in the NISC system, ensuring all meter and network devices are accurately mapped, tracked, and synchronized with operational data (e.g., in-service dates, asset status, firmware versions).

Additional Duties

¨       Performs special projects and related responsibilities as initiated and requested.

¨       Performs other related duties as required, directed or as the situation dictates.

¨       Regular attendance and punctuality at the workplace is required.

SUPERVISORY RESPONSIBILITY:

May occasionally instruct or show other employees how to perform the work.

EDUCATION & EXPERIENCE:

¨      Bachelor’s degree in computer science, Information Technology, Engineering, Mathematics or a related analytical field.

¨      Four to six years’ experience in AMI meter applications, data management, system analysis, preferably within the utility or energy sector.

¨            -      Must possess and maintain a valid driver’s license and possess a good driving record.

KNOWLEDGE, SKILLS & ABILITIES:

¨       Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with members of the public in a courteous and tactful manner.

¨       Ability to utilize SQL, Python, or other scripting languages to query, extract, transform, and analyze AMI data from the MDM and other enterprise systems.

¨       Project management experience or participation in system implementation projects.

¨       Knowledge of Microsoft 365 applications with emphasis on Excel and SharePoint, productivity applications.

¨       Strong understanding of AMI systems, utility metering infrastructure, communication networks (e.g., RF mesh, cellular), and meter data management (MDM) concepts.

¨       Knowledge of utility business processes including billing, outage management, and asset management.

¨       Excellent problem-solving abilities and attention to detail. 

¨       Project management experience or participation in system implementation projects.

¨       Understanding of cybersecurity principles as they relate to AMI systems.

¨       Ability to work independently and as part of a team in a fast-paced environment.

¨       Excellent analytical, problem-solving, and critical thinking skills.

¨       Ability to work with large, complex data sets and extract meaningful insights.

¨       Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.

¨       Detail-oriented with a commitment to data accuracy and system reliability.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.  

Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

 This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

The Town of Concord, MA is an EEO Employer.  The Town of Concord seeks employees who embody our values of integrity and respect, value service and collaboration, and support innovation and accountability. We are dedicated to fostering a workforce that embraces diverse identities and perspectives, strives for excellence, and upholds responsibility in all we do. A racially, ethnically, and culturally diverse team strengthens our organization, enriches our community, and advances equity and opportunity for all.