- Professional
- Bureau à Princeton
WHO WE ARE
A modern and agile company with the most finely meshed international network, Coface is a
reference in credit insurance and risk management. With over 70 years of experience as an
industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000
customers, Coface experts work to the beat of the global economy. Its ambition is to become the
most agile, global trade credit insurance partner in the industry. We believe in business as a force
for good in the world.
Financial Institutions (FIs) are increasingly using Coface’s trade credit insurance and business
intelligence products to support their trade finance business lines. FI clients of Coface include
global and regional banks, factoring companies, private credit lenders and fintechs.
Coface is seeking an experienced Account Manager to join our North American Financial
Institutions coverage team, with a focus on growing the current customer base and winning new
clients.
THE ROLE
The Account Manager is uniquely positioned to work with specialized brokers, prospective clients,
and current clients within the Financial Institutions space, focusing on servicing the trade finance
market in the US and Canada. The FI Team works with other teams both in North America and
globally to deliver exceptional service. Members of the team will communicate in a timely,
accurate and clear way, providing a point of contact for any client or broker questions to be
answered immediately.
The Account Manager will also be responsible for supporting new business quotations where the
candidate can apply prior experience in trade credit insurance or trade finance banking to
structure proposals in line with underwriting standards. This person will primarily work on
opportunities in North America, but will also be part of the global Coface FI community.
The Account Manager will also play a key role in enhancing the customer experience of Coface
products by servicing and cross-selling services and products to existing clients. The Account
Manager should have a clear understanding of the current economic climate and how it affects
the market.
The FI Team works with other teams both in North America and globally to deliver exceptional
service. Members of the team will communicate in a timely, accurate and clear way, providing a
point of contact for any client or broker questions to be answered immediately.
Additional Responsibilities will include:
Manage new business, from structuring, presenting and preparing to negotiating offers.
Manage select FI client portfolio, including preparing, presenting and negotiating
renewals.
Create & maintain (along with Coface Legal Team) bespoke policy language within
assigned portfolio.
Build and maintain relationships with key insurance brokers
Take ownership in ensuring policy data quality, accuracy and compliance with
requirements and underwriting rules for new business and renewal submissions.
Ensure accuracy and maintenance of assigned policies and pipeline in CRM system.
Represent Coface and the FI Team at external broker and/or client meetings, and select
industry conferences or events as applicable.
General Customer Relationship Management
Build strong customer relationships through regular and proactive communication
through various media and collaborative tools.
Respond swiftly and appropriately to questions and concerns from clients and their
intermediaries.
Utilize a consultative approach in determining the most effective coverage for a particular
client need in administering pricing and underwriting tools in preparation for bids and
quotes alongside appropriate commercial and risk colleagues.
Introduce and promote new Coface offerings through consistent client interaction and
onsite visits.
Deliver critical data to the client, translating critical information into client needs.
General Portfolio Management
Act as the central point of contact for the client and/or its intermediaries.
Prepare and present proposals / renewal offers to deliver renewal revenue and achieve
THE CANDIDATE
