Analytics Solutions & Delivery Lead chez eClerx Services Ltd

Analytics Solutions & Delivery Lead

Location: New York, NY, USA

Type: Full-time

Department: Technology

Job Summary

We’re seeking an Analytics Lead with over 15 years of experience to drive data-driven growth for our clients and internal teams. You’ll manage a team of consultants & data scientists, deliver high-impact solutions, and collaborate cross-functionally to craft winning proposals. The ideal candidate blends technical expertise, leadership, and business acumen

This role is strategic in nature wherein one will leverage his/her vast analytics expertise and leadership maturity in bringing teams, stakeholders together to focus on achieving value for clients. The ideal candidate will also possess a deep understanding of analytics / data science solutions, cloud platforms, data governance, and cutting-edge analytics and data science technologies to guide internal teams as well as consult clients. 

Responsibilities

• Consulting & Solution Delivery

  • Lead problem-solving workshops and discovery sessions with clients to understand business challenges and help build roadmap.

  • Translate business challenges into data-driven solution strategies (predictive modeling, segmentation, etc.) 

  • Lead project scoping, execution, and stakeholder communication.

  • Oversee data modeling, visualization, and tool implementation (Python, R, Tableau, SQL) and help deliver actionable insights & recommendations

  • Ensure best practices in data governance, security, and ethics.

  • Help showcase ROI of analytics solutions.

  • Develop high-level solution frameworks and create design specifications that align with business objectives and industry best practices.

  • Develop case studies, solution frameworks, and client presentations.

  • Partner with sales and offshore leaders to craft proposals, RFP responses, and pitches.

• Team Management & Talent Development 

  • Build, mentor, and retain a high-performing analytics team.

  • Set goals, review performance, and foster a culture of innovation.

  • Ensure timely, quality deliverables.

  • Create collaborative partnership with offshore teams, account leaders and other stakeholders to deliver business outcomes

  • Serve as a technical mentor, guiding and influencing a culture of innovation and continuous improvement.

• Strategic Leadership

  • Collaborate with senior leadership and sales teams to define solution objectives and help craft tailored solutions and proposals that meet business needs.

  • Act as a trusted advisor to senior leadership, identifying new cross-sell / up-sell opportunities for value generation and influencing decision-making with innovative, data-driven solutions.

  • Represent the delivery organization in key client conversations to discuss business challenges and opportunities.

  • Bring in industry/domain expertise and and assist in planning future solutions and strategies to drive revenue growth.

  • Stay updated on current trends

• Stakeholder Management

  • Build and maintain strong relationships with key stakeholders, including senior executives, and business leaders.

  • Act as the primary point of contact for delivery or team issues and manage client escalations in partnership with offshore leaders to ensure effective control measures are in place.

  • Collaborate closely with various internal teams such as IT, Quality, Risk, and Information Security to ensure effective management of client solutions.

Eligibility Requirements

• Experience

  • Minimum of 15 years in senior analytics roles, with 8-10 years in a client-facing solutions consulting; 6+ years managing small/mid-size teams, conflict resolution, delegation

  • Strong background in designing complex analytics and technology solutions and crafting business proposals.

  • Extensive experience collaborating with senior leadership and leading cross-functional initiatives.

  • Proven ability to lead technical teams through complex design challenges and guide them toward successful outcomes.

• Technical Skills

  • Experience with AI/ML / Statistical algorithms and their application in business solutions

  • Technical: Python, R, SQL, ML, visualization tools (Tableau/Power BI)

  • Strong familiarity with cloud-based platforms such as AWS, Azure, or GCP

  • Demonstrated understanding of data privacy, security, and governance best practices.

• Soft Skills

  • Exceptional problem-solving and analytical skills.

  • Excellent communication and presentation skills to articulate complex technical concepts to both technical and non-technical stakeholders.

  • Strong collaboration and partnership skills to build and groom team of consultants

  • Strong business acumen with a focus on delivering solutions that drive business value.

• Preferred Qualifications

  • Bachelor's or Master’s degree in Computer Science, Engineering, Data Science, Business Analytics or a related field.

  • Proficiency in applying problem-solving frameworks (such as root cause analysis, Six Sigma, or Design Thinking) to address complex business challenges.

  • Certifications: PMP, Agile, or Analytics certifications (good to have)   

In the US, the target base salary for this role is $220,000-$250,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

What We Offer

• Competitive salary and performance bonuses

• Flexible working hours 

• Career growth opportunities and ongoing training

• Inclusive, supportive company culture

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com  

You can also find us on:

https://www.linkedin.com/company/eclerx/ 

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here