IT Applications Specialist chez North Star Casino Resort

Position: IT Applications Specialist. Hourly: $23.27 Full-Time + Shift Differential – Negotiable. Location: Gaming Division. Reports to: IT Manager.

In accordance with the Gaming Ordinance, all non-gaming employees whose annual income reaches $50,000 or more will be required to obtain and maintain a valid gaming license  

Candidates hired may be eligible for up to a $500 hiring bonus. 

Responsibilities:  

• Install and optimally configure application software to meet operational needs. 
• Ensure high standards of customer service in alignment with North Star Mohican Casino Resort’s policies and procedures. 
• Uphold customer service standards in accordance with organizational policies. 
• Maintain a reliable attendance record and punctuality. 
• Wear an approved departmental uniform and adhere to all established rules and policies. 
• Carry a company cell phone for on-call support. 
• Provide functional and technical support for application-specific issues, including report printing. 
• Prepare and conduct training sessions for application software users. 
• Create handout materials, subject to supervisor review. 
• Support application-specific backups, including SQL databases. 
• Assist in data compilation and evaluation for hardware and software selections. 
• Maintain application-related procedure manuals and inventory. 
• Document support activities per organizational standards. 
• Prepare administrative reports as requested. 
• Stay current in the field through ongoing education and review of relevant publications. 
• Participate in on-call rotation and adhere to the Casino’s Drug and Alcohol-Free Workplace Policy. 
• Comply with all workplace policies, procedures, and regulatory expectations. 
• Duties are subject to change based on organizational needs. 

 Qualifications & Education: 

• High School Diploma or GED required; Associate degree in a technical computer-related program preferred. 
• Minimum one (1) year of relevant experience in a networked environment, or equivalent education. 
• Knowledge of a broad range of computer systems, applications, hardware, and networking. 
• Proficiency in word processing, spreadsheets, and database software in a Windows environment. 
• Skills in preparing and analyzing operational and technical reports. 
• Gaming Industry/Casino experience preferred, experience with Gaming Systems a plus. 
• Strong problem-solving abilities, with experience in application and network systems software maintenance. 
• Excellent verbal and written communication skills. 
• Bachelor’s Degree in a technical computer-related program preferred. 
• Must obtain and maintain a Mohican Nation Gaming License. 
• Successfully passed a Criminal Investigation Background Check (CIB) and pre-employment screening. 
• Flexibility to work various shifts, including weekends and holidays. 
• Ability to collaborate with a diverse group of individuals. 
• Positive attitude and commitment to teamwork. 
• Willingness to pursue self-development and adapt to change. 
• Must meet employer's liability insurance eligibility requirements. 
• Must be at least 18 years of age. 

  Work Conditions:  

• Ability to frequently walk, sit, stand, and use hands for handling or feeling. 
• Must be able to lift and/or move up to fifty (30) pounds regularly. 
• Specific vision abilities include close, distance, peripheral vision, and depth perception. 
• Work is performed in a casino setting with a higher noise level; evening/weekend shifts may be required. 
• Work environment requires excellent personal hygiene and is non-smoking and dust-free. 

How to Apply: To apply click the APPLY bottom above.  Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.   

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.