- Junior
This is a 12-month fixed term contract.
What will you be doing?
- Identifying and resolving consumption anomalies through pro-active data monitoring and effective communication with the client.
- Creating alerts and triggers that provide customers with a service that prevents additional expense and allowing them to budget more effectively.
- Liaising with the Connected Buildings and Digital Enablement team to make sure the data available on the online energy management platform is correct and ready to use.
- Providing the customers with support of the online energy management platform used.
- Utilising aggregated customer data to find innovative solutions to complex consumption problems and provide recommendations to customers.
- Providing the customers with a summary report of all the alerts raised throughout the month and potential savings/cost avoidances.
- Maintaining effective relationships with all stakeholders including clients, suppliers and other teams.
- Managing client’s consumption queries and providing ad hoc analysis on consumption.
- Utilising your analytical skill to support the wider Net Zero team.
- Supporting HH data creation for forecasting purposes.
- Obtaining and collating meter invoice and profile data to support Senior ESG analysts for reporting purposes.
What does good look like?
- Understanding of data, analysis and how to use this data to make better decisions.
- An understanding of energy consumption and utility usage and how this impacts customers.
- An ability to communicate complex data sets in an easy to digest manner.
- Problem solving and an ability to think outside of the box.
- Consider how the data will impact the finances and utilities of the customer.
- Excellent verbal and written communication skills.
- A passion for the energy sector, with an ability to focus this passion in a way to challenge and drive change in a high growth environment.
- Stakeholder management and communication.
- A propensity for action, comfort with change and a desire for continuous improvement.
- IT literate in MS Office, particularly Word, Excel and Outlook.
- Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
Why choose Amber?
- Private medical care
- Birthday day off
- Income protection
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers