Field Administrative Support Specialist chez Smiths Group

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Provides administrative and technical support to field operations by managing ServiceMax and SAP tasks, maintaining data accuracy, and facilitating new hire onboarding. Ensures field systems and workflows operate efficiently and in compliance with SSA requirements.

Essential functions—essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.

Job duties to include but are not limited to;

• Act as first-line support for ServiceMax issues and updates.
• Troubleshoot Work Orders, RMAs, parts orders, and SAP sync errors.
• Monitor and correct ServiceMax data integrity dashboards.
• Generate and distribute operational and ad-hoc reports.
• Manage onboarding and system access for field employees (ServiceMax/SAP).
• Track and submit SLOC, Ship-To, and SSA access requests.
• Support testing of new automation tools (web forms, Email Scrape).
• Collaborate with IT and business teams to resolve tickets and improve processes.

Required education and experience—education and experience based on requirements that are job-related and consistent with business necessity.

• 3+ years in service operations or administrative/system support.
• Experience with ServiceMax and SAP.
• Strong Excel, PowerPoint, and Teams skills.
• Excellent attention to detail and multitasking ability.

Preferred education and experience—preferred education and experience based on requirements that are job-related and consistent with business necessity.

• Experience in SSA/government-affiliated environments.
• Familiarity with RMA, Work Order, and service logistics processes.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected].

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)