Homeoffice Operations Manager chez Global Policy Leadership Academy

Description

ABOUT US

The Global Policy Leadership Academy prepares professionals and civic leaders to advance solutions to intractable societal challenges through a deep commitment to the development of shared knowledge, best practices, and collaboration. Each course is carefully curated to draw on the collective knowledge and experiences of people from varying disciplines and backgrounds. Through our programs, we are working to expand and develop networks of informed, passionate problem solvers committed to creating more equitable, sustainable communities for all.

By building a culture of collaboration, we prepare leaders to effectively advocate for and accelerate positive change in their communities, the region, and the world.

EEO

Employer participates in E-Verify

POSITION PURPOSE

The Operations Manager provides support and oversight of administrative functions to GPLA, a large team and part of the LeSar suite of firms, and other teams as needed. The role serves as a key point of contact between GPLA and external partners to ensure smooth coordination and communication across operational functions, streamlining processes and helping to resolve cross-functional challenges to promote efficiency and effectiveness in day-to-day operations.

WORKING HOURS

Standard hours Monday-Friday, 40 hours per week. This position is mostly remote and may require occasional travel. 

TRAVEL REQUIREMENTS

Up to 10% domestic travel.

HOW YOU IMPACT SUCESS

• Administrative Management. Oversees administrative operations and staff support, ensuring effective project tracking, scheduling, and workflow coordination across teams.
• Firm Liaison. Serves as a central communication link between teams, departments, and external partners to promote coordination, information sharing, and alignment across the firm.
• Operations Efficiency. Drives continuous improvement by identifying inefficiencies, ensuring adherence to procedures, and facilitating timely problem-solving across teams.
• Data Management and Tracking. Maintains accurate data systems and reporting tools to monitor financials, performance metrics, and operational outcomes for informed decision-making.

Requirements

QUALIFICATIONS

• Bachelor’s degree in business administration, operations management, or related field or equivalent work experience. Master’s preferred.
• 5+ years proven experience in operations or administrative support roles.
• Intermediate to advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, and PowerPoint) is required.
• Proficiency in the following software: Adobe, Harvest, Harvest Forecast, HubSpot, Docebo and Click-up are highly desired.

COMPETENCIES

• Effective Communicator. Can clearly, accurately, and concisely articulate thoughts and ideas to a variety of audiences both verbally and in writing. 
• Time Management. Demonstrates accountability by providing timely responses to inquiries and meeting project deliverables on time.
• Tech Savvy. Leverages technology and software to improve and automate processes and information.
• Relationship Management. Utilizes superior interpersonal skills to collaborate and support internal and external project teams. 
• Customer service. Demonstrates superior service and high EQ when working with stakeholders, vendors, and clients.
• Initiative. Self-starter who is resourceful and actively seeks out opportunities to contribute without waiting for instructions.
• Strong collaborator. Works cooperatively and effectively with others to make progress toward a common goal.
• Organized. Able to effectively manage multiple conflicting priorities in scheduling, budget management, delegate registration, and travel logistics.
• Detail-oriented. Pays close attention to outputs to avoid quantitative and formatting errors in work product.
• Proven critical thinking. Organizes work, sets priorities, and exercises sound judgment within areas of responsibility.
• Possesses emotional intelligence. Cultivates and manages relationships with existing and new clients, representing LDC in a professional manner.
• Embraces Change. Able to easily adapt to changing business needs and can operate with ambiguity.
• Problem-solving. Remains solutions-oriented leveraging critical thinking and creativity to drive results.
• Exercises Discretion. Prudently handles sensitive information in a professional and confidential manner. 
• Establishes and maintains reliability. Can be depended upon to support the team on projects and responsibilities.
• Project management. Proficiency in project management fundamentals including but not limited to planning, scope, execution, communication, developing and maintaining a project schedule and budget, etc.
• Flexibility and adaptability. Able to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Leadership. Leverages emotional intelligence, conflict management and persuasion to inspire and motivate teams to achieve objectives.
• Analytical thinking. Possesses a keen eye for process improvement opportunities.
• Business Acumen. Demonstrates a solid understanding of operational principles, including supply chain management, logistics, and quality control.

PERKS & BENEFITS

• Medical, dental, vision, and FSA plans
• Long-term Disability
• Basic Term Life and AD&D
• 401K with company matching
• Employee Assistance Plan
• Unlimited vacation time for full-time employees
• Paid sick leave
• 11 paid holidays including Cesar Chavez Day and Juneteenth
• Monthly stipend for phone, internet, and office supplies
• Office set-up allowance
• Professional development opportunities
• Amazing environment and culture