Sales Support Specialist chez Evolv

📍 Newburgh, IN (On-site at Evolv Headquarters)
🕒 Full-Time | Monday–Friday, 8 AM–5 PM CST

Evolv is a leading provider of payment processing solutions and a proud member of the Inc. 5000 list of America’s fastest-growing companies. Based in Newburgh, Indiana, Evolv partners with businesses, financial institutions, associations, and merchant sales groups nationwide to deliver exceptional service, innovative payment technology, and industry-leading support.

Our mission is simple: help businesses accept and receive payments in the way that best suits their needs.

Sale Support Specialist:

The Sales Support Specialist plays a vital role in supporting Evolv’s nationwide sales network. This role serves as a bridge between Sales, Operations, and Deployment, ensuring our representatives have the tools, training, and information they need to succeed.

The ideal candidate is detail-oriented, organized, and passionate about helping others — someone who thrives in a fast-paced environment and enjoys collaborating with both internal teams and external partners.

Key Responsibilities:

• Conduct CRM training for new representatives; provide ongoing CRM support.
• Serve as a mentor, trainer, and point of contact for sales representatives.
• Collaborate with programmers on CRM enhancement suggestions and maintain accurate documentation.
• Assist in onboarding new sales groups, partners, and representatives.
• Support reps by reviewing merchant contracts for accuracy and compliance (pricing, product, processor, KYC).
• Track pending applications and assist with follow-ups to ensure timely approval.
• Analyze merchant statements and prepare competitive proposals alongside sales reps.
• Manage CRM tickets, ensuring timely updates and resolution within SLA (24 hours).
• Assist in communicating product updates, end-of-life devices, mass changes and training attendance summaries to the sales field.
• Work with Marketing, Operational and Deployment teams to ensure smooth rollouts of new products, campaigns, and updates.
• Maintain confidentiality of all merchant and company information.
• Participate in Evolv University and professional development initiatives, including each Tuesday/Thursday training huddle call, assist Lead Sales Support Specialist when inquired on
• Identify and recommend process improvements to enhance efficiency and quality.
• Perform other related duties as assigned
• Meet with vendors and processors when necessary
• Report rep wins and shortcomings to their direct manager and offer routes for improvement
• Update stored documents to maintain relevancy in our online training tool and within our CRM
• Conduct monthly internal application review with the sales force to ensure correct submission upfront to deter pends in underwriting
• Assist in the Sales Support phone line as the primary point of contact
• Assist in the Sales Support shared inbox alongside your personal email inbox to ensure timely response
• Perform and track the success of merchant proposals requested by the rep through Sales Support

Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and meet deadlines in a high-volume environment.
• Experience with CRM platforms (understanding their purpose and best practices).
• Analytical and problem-solving abilities.
• Team-oriented with the ability to work cross-departmentally.
• Professional, enthusiastic, and service-minded demeanor.
• Experience handling confidential information with discretion.
• Punctuality and consistency
• Public speaking

Requirements:

• High school diploma required; college degree preferred.
• Reliable transportation.
• Must pass a background check.

Benefits:

• 401(k) with company match.
• Health, dental, and vision insurance.
• Paid holidays and birthday time off.
• Paid vacation (1 week after 6 months, increasing with tenure).
• Personal time (accrued weekly at .93 rate).
• Paid training and ongoing development opportunities.
• Annual paid week-long off-site training at Bally’s Casino in Evansville, IN