IN-Support Engineer 2 chez Jda

Job Title: Support EngineerJob Type: Full-time________________________________________Overview:• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” • Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams. ________________________________________Job Summary:We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.________________________________________Key Responsibilities:• Provide L1/L2 support for enterprise applications and platforms hosted in cloud platform.• Monitor application health, logs, and alerts to proactively identify issues.• Learn and Adopt AI enabled tools/techniques for quick and effective solutions • Investigate and resolve user-reported incidents within defined SLAs.• Perform routine operational tasks such as application restarts, configuration changes, and deployment validations.• Coordinate with internal technical teams and external vendors for issue resolution.• Document incidents, solutions, and standard operating procedures (SOPs).• Participate in root cause analysis and contribute to continuous improvement initiatives.________________________________________Required Qualifications:• Bachelor's degree in Computer Science, Information Technology, or a related field.• 1–3 years of experience in application or IT support roles.• Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).• Strong troubleshooting and analytical skills.• Good understanding of SQL and scripting (e.g., Shell, Python) is a plus.• Excellent verbal and written communication skills.________________________________________Work Schedule: Rotational Shifts• This role involves rotational shifts, including night shifts, to provide 24/7 application support.• Flexibility to work weekends and public holidays as per shift schedule.• Ability to handle responsibilities independently during off-hours.________________________________________Preferred Qualifications:• Experience in supporting SaaS or cloud-based applications.• ITIL Foundation certification.• Prior experience working in a global support environment.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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