Chief of Staff chez VYNE

Description

Title of Position:  Chief of Staff

Organizational Relationship: Reports to CEO

Job Family: Executive Team

Managerial Responsibilities: Some, direct and indirect

Classification:  Exempt / Full-Time

This is a hybrid position, requiring on site presence 3-4 days per week in our Lindon, UT office.

GENERAL SUMMARY:

The Chief of Staff is a critical member of the C-Suite team, serving as the CEO’s principal operating partner and trusted advisor—architecting and running the enterprise operating system, unifying the Executive Leadership Team around focused priorities and the company’s vision, and driving disciplined cross-functional execution that delivers predictable results. The CoS leads the executive cadence, translating strategy into resourced, sequenced plans, and exercising delegated decision-making authority on day-to-day operational matters. The CoS will coordinate mission-critical, cross-functional initiatives, proactively resolve obstacles, and elevate operational excellence so the CEO can focus on long-term growth and enterprise value. This role demands exceptional leadership, organizational insight, and judgment to turn strategic goals into measurable outcomes.

Duties & Responsibilities

Operational Leadership & Execution

• Serve as the primary point of operational oversight for the CEO, managing the daily flow of business activities, priorities, and follow-ups.
• Act as a key liaison between the CEO and department leaders, ensuring clarity, accountability, and alignment with company goals.
• Oversee and optimize operational processes, proactively addressing bottlenecks and driving organizational efficiency.
• Lead execution of CEO-level priorities, ensuring that strategic initiatives are translated into actionable operational plans.

Strategic Partnership & CEO Enablement

• Support the CEO by taking ownership of daily execution, operational decisions, and leadership coordination.
• Provide thought leadership and insight to anticipate needs, surface key trends, and recommend high-level actions.
• Lead or manage special cross-functional projects to support organizational growth, driving initiatives with comprehensive research, analysis, recommendations, and thought leadership.

Leadership Team Coordination

• Serve as a trusted advisor and operational partner to the Executive Leadership Team, ensuring priorities are clear and initiatives move forward.
• Facilitate leadership meetings, board meetings, and executive offsites, ensuring agendas are strategically designed and outcomes are documented and actionable.
• Oversee board and PE interfaces, owning the narrative and production of board decks, value-creation initiatives, and long-range plans. 
• Create visibility and accountability across teams through consistent reporting, performance tracking, and follow-up.

Cross-Functional Integration & Communication

• Oversee communication channels from the CEO’s office to the broader organization, ensuring messaging is strategic, timely, and clear.
• Partner with People Operations and Marketing to ensure strong internal communication and a culture of alignment.
• Prepare presentation materials for executive meetings, board meetings, and Town Halls, ensuring well-organized, productive, collaborative and effective communication takes place. 
• Drive organizational rhythm, cadence, and clarity through structured planning, decision-making, and execution cycles.

Data-Driven Insights & Reporting

• In conjunction and partnership with the data team, compile, analyze, and present data to support decision-making processes. 
• Own regular reporting on strategic goals, KPIs, and company performance, while leading business modeling and strategic planning efforts grounded in relevant metrics and data to enable informed, data-driven decisions.

Organizational Impact

• Act as a force multiplier for the CEO, enabling them to focus on innovation, growth, partnerships, and external opportunities.
• Serve as a strategic problem-solver, identifying gaps and opportunities for process improvement, operational scalability, and organizational excellence.
• Foster a culture of high accountability, collaboration, and results.

PHYSICAL DEMAND:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SECURITY ROLE / RESPONSIBILITY:

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

Qualifications

Education, Knowledge, Skills & Abilities

• MBA or equivalent business degree required.
• A minimum of 5 years of experience in a Chief of Staff or Chief Operations Officer role. 
• 15+ years in healthcare SaaS/HCIT
• Demonstrated PMO/portfolio governance, KPI design, and operating‑cadence leadership; strong P&L and financial fluency is required. 
• Board/PE experience and executive‑level communication skills are required. 
• Highly skilled at translating high-level priorities into actionable plans with measurable results.
• Proven experience building relationships and trust with senior executives and cross-functional teams.
• Proficiency in G-Suite, Slack, Asana, Salesforce, and other SaaS applications.
• High integrity, discretion, and judgment in handling sensitive company information.
• Dental RCM/clearinghouse familiarity; experience optimizing CS/clearinghouse‑like operations; Salesforce/CRM familiarity; Lean/Six Sigma are a plus. 
• Must reside in the Salt Lake City area; onsite 3–4 days/week; travel as needed.

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.