Community Center Supervisor chez City of Victoria, TX

About the Department

Under general supervision, the Community Center Supervisor oversees the overall operation of the Victoria Community Center. This includes the management of facility rentals, customer service, maintenance, program coordination, marketing, and promotions. The supervisor is responsible for supervisory and administrative tasks that include leading a team of full-time and part-time employees.

Position Duties

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:


Team Leadership
• Embrace and promote the mission and Core Values of the Parks & Recreation Department.
• Assist with the recruitment, hiring, and training of Community Center staff.
• Supervise, coach, and evaluate full-time and part-time employees.
• Set clear goals and expectations, providing corrective action when appropriate.
• Assign, direct, and inspect work to ensure quality, safety, and compliance with City standards.
• Enforce safety procedures, City policies, and Community Center rules and regulations.
• Recommend updates to departmental policies, contracts, and operational guidelines.
• Promote teamwork and maintain strong communication and customer service standards.

Facility Operations
• Plan, coordinate, and oversee events and activities held at the Community Center.
• Identify present and future facility needs and recommend improvements.
• Meet with customers to review and approve event arrangements, ensuring facility setup and          
  satisfaction.
• Provide technical support, including assistance with audiovisual equipment.
• Ensure the proper use of budgeted funds, personnel, and materials.
• Respond promptly to customer concerns and complaints.
• Oversee the creation and maintenance of rental contracts and reservation system data.
• Prepare monthly reports on events, rentals, and facility usage.
• Work flexible hours, including evenings, weekends, holidays, and after-hours as needed.
• Perform related administrative duties such as processing work orders, petty cash, and requisitions.

Financial Management
• Manage bookkeeping tasks using SAP software, including requisitions, contract payments, accounts
  payable and cash reports         
• Ensure accurate and timely deposits of Community Center revenues.
• Assist in budget preparation and financial reporting.
• Ensure efficient use of financial and material resources.
• Prepare City Council agenda items, formal bid tabulations, contracts, and correspondence.
• Maintain organized records and documentation for events, contracts, and transactions.

Community Engagement
• Coordinate public relations activities with the City’s Communications team.
• Develop and maintain customer relationships to ensure satisfaction before, during, and after events.
• Promote the Community Center through marketing initiatives and event publicity.
• Update web pages, community calendars, and the facility marquee for upcoming events.
• Create and manage social media and marketing content to enhance the Community Center’s
  visibility.
• Analyze engagement metrics and adjust outreach strategies to improve brand presence.
• Identify new opportunities for community partnerships, events, and sponsorships.
• Provide information to the public and manage responses to inquiries and information requests.

Minimum Qualifications

Work is performed primarily in an office environment with moderate to loud noise levels. Occasional lifting, standing, and extended periods of walking may be required during event coordination and facility inspections.

Schedule Commitment: The Community Center Manager generally works Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as required to meet operational and event demands. Regular attendance is expected.

Other Qualifications

•High School diploma or equivalent required; bachelor’s degree in a related field preferred
•Minimum of three (3) years of supervisory experience in a related field.
•A valid State driver’s license may be required. 
•Knowledge of local, state, and federal laws and regulations applicable to facility management.
•Strong organizational and multitasking skills.
•Proficiency in Microsoft Office Suite and office equipment operation.
•Excellent verbal and written communication abilities.
•Exceptional customer service and interpersonal skills.
•Ability to build and maintain effective relationships with City staff, community organizations, and the public.