Food and Beverage Manager - The Row at Assembly Row chez Colwen Hotels

The Row Hotel at Assembly Row, part of the award-winning Colwen Hotels portfolio, is seeking a passionate and experienced Food & Beverage Manager to lead our food and beverage operations. Located just minutes from downtown Boston, The Row is a modern luxury hotel at the center of a thriving lifestyle destination. From elevated dining to dynamic events, this role is your opportunity to shape exceptional guest experiences in a vibrant and fast-paced environment.

About Colwen Hotels:

Colwen Hotels is a dynamic and growing hospitality group with a portfolio of 40 hotels across 10 states. We’re known for our award-winning properties, strong brand partnerships, and commitment to innovative guest experiences. We empower our teams to lead with creativity, integrity, and a forward-thinking spirit.

Position Overview:

As Food & Beverage Manager, you’ll oversee all food and beverage operations at the property, including Reflections, our signature restaurant; in-room dining; and banquet/event services. You’ll lead a team focused on service excellence, operational efficiency, and delivering memorable culinary experiences that reflect the energy and style of Assembly Row.

About Reflections:

Reflections offers a farm-to-table inspired menu with locally sourced breakfast favorites and a curated evening menu featuring creative cocktails, refined entrées, and decadent desserts. Whether starting the day or winding down, Reflections brings guests a fresh take on New England dining in a stylish, welcoming space.

Operating Hours:

• Mon–Thu: 6:30 AM–10:30 AM | 5:00 PM–11:00 PM
• Fri: 6:30 AM–10:30 AM | 5:00 PM–11:30 PM
• Sat: 7:00 AM–12:00 PM | 5:00 PM–11:30 PM
• Sun: 7:00 AM–12:00 PM | 5:00 PM–11:00 PM

Key Responsibilities:

• Lead all day-to-day food and beverage operations, including Reflections restaurant, room service, and banquet/event spaces.
• Provide on-the-floor leadership and coaching to team members, ensuring Colwen Hotels and brand service standards are consistently met.
• Partner with the Banquet Manager and culinary team to execute flawless meetings, events, and group dining experiences.
• Participate in weekly BEO/resume meetings and collaborate with Sales and Events teams on planning and execution.
• Recruit, train, and retain a talented and engaged front-of-house team.
• Create staff schedules and manage labor in accordance with forecasted demand and budget goals.
• Maintain proper inventory, purchasing, and cost controls across all F&B outlets.
• Collaborate with the Executive Chef and beverage team to develop seasonal menus and beverage programs.
• Drive guest satisfaction through personalized service, consistency, and attention to detail.
• Ensure compliance with all applicable food safety, sanitation, and alcohol regulations.
• Monitor operational metrics including guest feedback, sales, and cost of goods sold.
• Conduct daily pre-shift meetings and regular departmental meetings to promote team communication.
• Lead initiatives for associate engagement, recognition, and professional development.
• Stay current on trends in food, beverage, and hospitality to keep offerings innovative and competitive.
• Perform other duties and leadership functions as assigned by the General Manager.

Qualifications:

• Minimum 2 years of experience as a Food & Beverage Manager or Assistant Manager (hotel experience preferred)
• Strong leadership presence with the ability to inspire, train, and manage teams
• Experience in both restaurant and banquet/event service environments
• Strong communication, interpersonal, and organizational skills
• TIPS and ServSafe certification (or willingness to obtain within 30 days of hire)
• Financial acumen and experience with F&B cost control and P&L analysis
• Proficiency in POS systems and Microsoft Office Suite
• Availability to work a flexible schedule including nights, weekends, and holidays

Benefits & Perks:

• Medical Insurance with Company-Funded HRA
• Dental & Vision Insurance
• Flexible Spending Accounts
• Supplemental Insurance Options
• Paid Time Off & Holidays
• Employee Assistance Program
• 401K – Traditional & Roth with Company Match
• Hotel Travel Discounts for You & Your Family
• Exclusive Retail & Entertainment Discounts
• Ongoing Training & Professional Development
• Career Advancement within the Colwen Portfolio

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V