- Senior
- Bureau à Belfast
Senior Leader opportunity on the Claims Leadership Team as Head of Technical Claims.
We’re seeking an experienced senior leader to own and advance our Technical Claims function across Motor, Home, Commercial, Complex Property, and Personal Injury in ROI & NI. This is a high-impact role focused on excellence, compliance, and cost effectiveness, with a clear path to shaping strategy, culture, and growth.
What you’ll do
• Set and deliver a unified technical claims strategy across Motor, Home, Commercial Property, and Personal Injury claims that delivers quality, compliance, and cost efficiency.
• Lead and develop a high-performing Technical Claims team across multiple lines and markets.
• Oversee settlement strategies, optimisation initiatives, and continuous improvement across claims handling.
• Drive business growth and digital transformation by championing innovation, technology adoption, and data-driven decision making.
• Embed robust data analytics, modern tools, and operational best practices to enhance customer satisfaction and market competitiveness.
• Collaborate with underwriting, operations, regulators, and external partners to uphold regulatory standards and optimise outcomes.
• Build a culture of learning, accountability, and continuous improvement that differentiates us in the Irish insurance market.
• Monitor claims reserves and ensure financial accuracy and integrity in claims handling.
About You
The ideal candidate is senior, outcomes-driven claims leader with 10+ years in insurance claims across Motor, Home, Commercial Property, and Personal Injury. Deep knowledge of Irish regulations and a proven ability to build and develop high-performing teams, design and execute strategic claims plans, and drive digital transformation using data and technology to improve customer outcomes and cost efficiency.
• Extensive experience (typically 10+ years) in insurance claims management, with a strong track record in Motor, Home, Commercial Property, and Personal Injury claims.
• Bachelor's degree or the equivalent combination of education and experience is required, and relevant insurance qualification such as APA (Commercial & Personal Lines), CII.
• Customer-first orientation with the ability to leverage data and insights.
• Demonstrates a commercial focus with highly effective planning and organisational skills.
• Shows strong leadership with a pragmatic, common-sense approach.
• Deep understanding of insurance legislation, regulatory standards, and compliance requirements within Ireland.
• Demonstrated ability to develop and execute claims strategies that balance customer service, cost control, and operational efficiency.
• Experience in implementing or supporting digital transformation initiatives within claims or broader insurance functions.
• Strong analytical skills, with experience using data and MI to inform decision-making and strategy development.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work away from home majority of your working week. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
This role is an allocated Controlled Function (CF1) under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers.
As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.
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Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
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Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.
*!%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3EOne of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Competitive salary with annual review%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Annual company %26amp; performance-based bonus%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Contributory pension scheme (up to 10% employer contributions)%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Life Assurance%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Generous annual leave plus Bank Holidays%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;AXA employee discounts%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3E•%26nbsp;%26nbsp; %26nbsp;Education support and plenty of learning opportunities.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3EAXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3EAt AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3EWe’re proud to be committed to equal opportunities and welcome applications from all backgrounds.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Trebuchet MS,Helvetica,sans-serif;font-size:14px;%22%3EAXA Insurance dac consider applicants on the basis of skills, experience %26amp; qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.%3C/span%3E%3C/p%3E Postuler maintenant
