Software Account Manager (SaaS)- Spanish Bilingual chez Percepta

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3ESOFTWARE ACCOUNT MANAGER (SaaS) – Spanish Bilingual%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EAt Percepta, %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3Ewe bring first-class service across each market we support%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E. As a%3C/span%3E%3Cspan class=%22apple-converted-space%22 style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3ESoftware Account Manager %3C/strong%3Ein%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Ca name=%22_Hlk208903023%22%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-color-alt:windowtext;%22 lang=%22EN-GB%22%3Ethe%3Cstrong%3E United Kingdom,%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E %3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22background-color:white;color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3Eyou’ll be a part of creating and delivering amazing customer experiences, while also enjoying%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E the satisfaction of being part of a unique culture%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EEmployment Details:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EContract Type:%3C/strong%3E %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EFull-Time, Permanent, Stratford E15%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3EWorking Hours:%3C/strong%3E 40 hours per week - Monday to Friday, shifts between 8am%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3ESalary:%3C/strong%3E £32,540 pa plus Annual Performance Bonus.%3Co:p%3E%3C/o:p%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EWe’re seeking a proactive %3Cstrong%3EAccount/Success Manager%3C/strong%3E %3Cstrong%3E(SaaS)%3C/strong%3E to support our client—a global leader in automotive products and services. The Account/Success Manager will manage customer accounts, provide product expertise, deliver training, and ensure an exceptional customer experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You’ll Be Doing%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EYou’ll act as the single point of contact for customer needs, ensuring prompt resolution of product, billing, and technical issues.%3C/span%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EYou’ll build and nurture strong customer relationships, understanding business operation and identifying opportunities to enhance value. Deliver product training, share best practices, and drive adoption to improve efficiency and cost savings. Collaborate with internal teams and dealers to provide seamless, engaging customer support via phone, email, and video. Adapt communication styles to suit cultural and market differences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EDuring a Typical Day, You’ll%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 35.7pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EProvide an exceptional customer experience with focus on building a relationship of trust and knowledge with efficient and effective ownership of the contact, via scheduled and documented video sessions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EAct as a resource of all product knowledge and technical support for the customer.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EUsing product knowledge and insight gained through experience to troubleshoot and triage customer support requests, establishing the relevant facts and offering appropriate solutions to customers. Where necessary creating and owning a support ticket – keeping the customer updated on status and outcome, documenting, and escalating to the relevant support team escalation manager and/or FPS Operations Manager Proactively updating customers on problem status, liaising with support teams and escalating issues as appropriate.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EAct as a single point of contact for the customer, liaising between customer and product owners for information and/or the product technical support teams for problems or issues.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EReviewing tickets that appear to show trends or common threads to ensure that local/global issues are raised and highlighted as soon as possible to the relevant technical support team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0cm 0cm 0cm 18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You Bring to the Role%3C/strong%3E%26nbsp;%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EProven customer service, account management, or contact centre experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EStrong communication, empathy, and problem-solving skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EPracticed Contact Centre/Customer Service experience preferred, any transferrable experience considered.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EProficiency with CRM systems (Salesforce desired) MS Office, and telephony tools.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EAbility to multitask, prioritise, and work independently in a fast-paced environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EA collaborative mindset, adaptability, and a passion for delivering exceptional customer experiences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EFluency in English and Spanish to C1/C2 level required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWhat You Can Expect%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0cm 0cm 0cm 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ECompany pension%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ELife Assurance 4 x annual salary%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EContributory pension scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EPrivate Medical and Insurance and discounted dental scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EComprehensive travel insurance for you and family in line with Scheme rules%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EDiscounts on brand new vehicles%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EEmployee Assistance Program (EAP)%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3ECycle to work scheme%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EAbout Percepta%3C/strong%3E%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EEstablished in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3EOur values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3ELead with humility %3C/strong%3E– We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EService beyond self %3C/strong%3E– We serve others—clients, customers, and teammates—with care and integrity in every interaction.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3ELeave it better %3C/strong%3E– We take ownership and leave every process, person, and place better than we found it.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EWin together%3C/strong%3E – We succeed as one—celebrating, supporting, and showing up for each other.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:6.0pt 0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22%3E%3Cstrong%3EDeliver remarkable%3C/strong%3E – We go beyond expectations to create bold, meaningful moments that stand out.%3C/span%3E%3Cspan lang=%22EN-GB%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3ERight to Work%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3EPlease note: We are %3Cstrong%3Eunable to provide visa sponsorship %3C/strong%3Efor this position. Applicants must already have the %3Cstrong%3Elegal right to work in the United Kingdom%3C/strong%3E at the time of application.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Cstrong%3EEqual Opportunities Statement%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3EPercepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-remote%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-hybrid%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22 lang=%22EN-GB%22%3E#LI-onsite%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0cm;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;%22%3E%3Cspan lang=%22EN-GB%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Postuler maintenant