Laboratory Assistant III chez Orlando Health

Orlando Health LabWorks offers an array of outpatient diagnostic laboratory services in convenient lab locations throughout Central Florida. Our experienced, certified phlebotomists are dedicated to providing quality testing, rapid delivery of results and excellent customer service.

• No facility fee
• Same-day results possible for most routine tests
• Results accessible via our Patient Portal

Position Overview

Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens, labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

Essential Functions
 Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement requirements and regulations, maintaining customer support and supplies.
 Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer requests/issues.
 Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.
 Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling.
 Maintains positive customer service relationships at all times and proactively responds to customer service issues.
 Trains staff as required.
 Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
 Ability to work flexible hours to meet the needs of the department.
 Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
 Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
 Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the laboratory.

Education/Training
High School Diploma or GED equivalency.

Licensure/Certification
None.

Experience
Three (3) years laboratory, patient care experience, or patient business experience.